Viktoria Gonzales
Santa Clara,CA
Summary
With 7 years of experience in customer service, sales, tattoo artistry, and hospitality, I have developed strong communication and customer care skills. My diverse background includes roles as a barista, gym membership sales associate, and vintage clothing sales associate, where I learned to connect with clients and adapt to their specific needs. As a tattoo artist, I developed my attention to detail and ability to build trust. I am a fast learner, highly organized, and eager to transition into medical front office administration, where I can bring my skills and enthusiasm to the healthcare field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tattoo Artist
Rich in Flesh
05.2024 - Current
- Created custom tattoo designs and consultations for customers.
- Guiding clients through design process and addressing any concerns or questions.
- Enhanced client satisfaction through exceptional custom tattoo designs per individual preferences.
- Maintained OSHA compliance and biohazardous regulations
Gym Sales Associate
City Sports Club
12.2022 - 12.2023
- Developed strong communication skills while presenting clear explanations of complex membership benefits packages.
- Improved member retention rates and providing timely solutions to concerns or requests.
- Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
Retail Merchandiser
Indigo Vintage
02.2022 - 02.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed relationships with key store personnel to support proper product placement and visibility.
Front Desk Representative
49er Fit
05.2022 - 12.2022
- Greeted members, managed phone lines, offered assistance, and answered questions.
- Efficiently managed check-ins and check-outs at the front desk.
- Scheduled cryotherapy and hydro massage appointments,
Barista
Philz
02.2020 - 12.2021
- Promoted a welcoming atmosphere.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista
Peets Coffee And Tea, & Santoro Coffee
01.2018 - 01.2019
- Took orders, made drinks tailored to customer satisfaction
- Managed both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
No Degree - Medical Assistant Certification
Purdue University Global
12-2025
High School Diploma -
Santa Clara High School
Santa Clara, CA05-2020
Certification
Bloodborne Pathogen (BBP) Certification through Alameda County, California
Timeline
Tattoo Artist
Rich in Flesh
05.2024 - Current
Gym Sales Associate
City Sports Club
12.2022 - 12.2023
Front Desk Representative
49er Fit
05.2022 - 12.2022
Retail Merchandiser
Indigo Vintage
02.2022 - 02.2023
Barista
Philz
02.2020 - 12.2021
Barista
Peets Coffee And Tea, & Santoro Coffee
01.2018 - 01.2019
No Degree - Medical Assistant Certification
Purdue University Global
High School Diploma -
Santa Clara High School
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