Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VIKTORIA LEVY

Sunny Isles,FL

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Operations Manager

HVAC
Boca Raton, FL
01.2021 - 02.2024

  • Responded promptly to customer inquiries regarding products or services offered by the organization.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Updated records of driver locations, delays, and cancellations.
  • Resolved customer complaints related to service issues or delays.

Preschool Lead Teacher

The Genius Kids Academy
Hallandale, FL
01.2019 - 08.2023
  • Developed and implemented age-appropriate activities to promote physical, mental, social and emotional growth of the preschoolers.
  • Created a safe and stimulating environment for children to learn through play.
  • Monitored students' progress using observation techniques and documented development records.
  • Maintained up-to-date knowledge of early childhood education best practices.
  • Provided guidance on appropriate behavior and discipline methods in the classroom setting.
  • Assisted with daily meal times by helping prepare meals, serving food, cleaning up after meals and teaching proper table manners.
  • Instructed children on basic concepts such as colors, numbers, shapes, letters.
  • Established positive relationships with parents to ensure open communication regarding their child's progress.
  • Collaborated with teachers to plan weekly lessons that incorporated various learning styles into each activity.
  • Handled emergency situations according to established safety procedures while ensuring the safety of all students at all times.
  • Supervised playground activities during outdoor playtime sessions including monitoring equipment use for safety purposes.
  • Prepared lesson plans based on curriculum objectives set forth by school administrators.

Co-Owner, Administrative Manager

OV Air Service
Sunny Isles Beach, FL
01.2016 - 01.2017
  • Provided efficient and professional administrative support to colleagues and business co-owner
  • Established business relations with vendors and prospective customers
  • Handled all purchasing, inventory, contract negotiation with vendors, and e-mail and mail correspondence
  • Managed consumer sales and business-to-business relationships.

Store Supervisor

Morana Jewelry
Sunny Isles Beach, FL
01.2016 - 01.2016
  • Led and organized activities of sales associates
  • Managed and stocked inventory at required levels
  • Ensured monthly sales quota of the store was met
  • Prepared reports for managers, offered advice to customers and replaced the Manager in her absence.

Cashier and Customer Service Representative

Marshalls
Sunny Isles Beach, FL
01.2014 - 01.2016
  • Provided superior customer service and kept store well-stocked, displayed, and clean
  • Marked items with identifying codes, such as price, stock, or inventory control codes
  • Developed product knowledge by reading current vendor tags and pamphlets and attended training classes in order to communicate it to the customer
  • Handled minor customer complaints and concerns in a practical, customer supportive manner
  • Participated in the processing of new shipments and helped the team to keep the receiving and back stock area Priced & Sorted merchandise from racks and placed them in their correct location and recommended merchandise
  • Performed administrative functions, at times, including tracking, ordering, and ensuring store security.

Cashier and Customer Service Representative

Wings Beach Wear
South Beach, FL
01.2015 - 01.2015
  • Responsible for maximizing profits and increasing customer satisfaction
  • Coordinated stocking, handled transactions, made product recommendations, and answered to inquiries
  • Processed and replenished merchandise and ensured stock availability on the assigned floor
  • Operated and balanced the cash register at the end of each shift or as scheduled
  • Performed opening and closing procedures effectively according to store policies and procedures.

Loan Officer

A-Bank
Kiev, Ukraine
01.2011 - 01.2014
  • Provided assistance to bank clients and completed a wide range of transactions every day
  • Responsibilities included answering customer queries, promoting banking products, and referring customers to experts specialized in their query
  • Evaluated loan applications and documentation by confirming credit worthiness
  • Improved loan applications and documentation by informing the applicant of additional requirements
  • Approved loans by issuing checks or forwarding applications to the loan committee
  • Completed loan contracts by explaining provisions to applicants; obtaining signatures and notarizations; collecting fees.

Education

Bachelor of Arts -

Nizhyn State University
Ukraine
12.2011

Skills

  • Social-Emotional Learning
  • Childcare Requirements
  • Early Childhood Education
  • First-Aid and CPR
  • Lesson Development
  • Lesson Planning
  • Classroom Organization
  • Child Development
  • Bilingual in (English,Russian,)
  • Office Administration
  • Staff Supervision
  • Event Coordination
  • Calendaring & Scheduling
  • Planning & Organizing
  • Accounts Payable
  • Accounts Receivable
  • Inventory Control
  • Customer Service
  • Cross-Functional Liaison
  • Phone Support
  • Data Entry
  • Collections
  • Document Management
  • Office Management
  • Administrative Support

Certification

  • Have completed ELC required VPK training
  • CPR and First Aid certifications

Timeline

Office Operations Manager

HVAC
01.2021 - 02.2024

Preschool Lead Teacher

The Genius Kids Academy
01.2019 - 08.2023

Co-Owner, Administrative Manager

OV Air Service
01.2016 - 01.2017

Store Supervisor

Morana Jewelry
01.2016 - 01.2016

Cashier and Customer Service Representative

Wings Beach Wear
01.2015 - 01.2015

Cashier and Customer Service Representative

Marshalls
01.2014 - 01.2016

Loan Officer

A-Bank
01.2011 - 01.2014

Bachelor of Arts -

Nizhyn State University

Similar Profiles

CREATE PROFILE
VIKTORIA LEVY