Viktoria Lievers
Georgetown,IN
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
12
12
years of professional experience
Work History
Paraprofessional
New Albany Floyd County Schools
08.2021 - 05.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Receptionist
Corydon Animal Hospital
08.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed 20 appointments daily, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative
Cave Country Canoes
06.2018 - 09.2020
- Handled more than 50 customer inquiries and suggestions courteously and professionally each day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Tool Rental Specialist
Home Depot
10.2019 - 07.2020
- Communicated clearly with both customers and colleagues alike regarding tool specifications, capabilities, limitations and potential applications.
- Collaborated with team members to optimize workflow and strengthen communication channels within the store.
- Supplied information about rental items to inform customers of tool availability and operation.
- Educated customers on proper tool maintenance, prolonging the lifespan of rented equipment.
- Used POS system to compute and receive payments for rentals in a high volume environment.
- Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.
Childcare Provider
Self Employed
05.2012 - 06.2020
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Utilized positive reinforcement techniques to encourage good behavior.
Education
High School Diploma -
Christian Academy of Indiana
New Albany, IN05.2007
Skills
- Effective Communication
- Calm and Patient Demeanor
- Data Collection
- Computer Skills
- Documentation
- Relationship Building
- Schedule Management
- Clerical Support
- Smartboard
- Organizational and Planning Skills
Timeline
Paraprofessional
New Albany Floyd County Schools
08.2021 - 05.2024
Receptionist
Corydon Animal Hospital
08.2020 - 09.2021
Tool Rental Specialist
Home Depot
10.2019 - 07.2020
Customer Service Representative
Cave Country Canoes
06.2018 - 09.2020
Childcare Provider
Self Employed
05.2012 - 06.2020
High School Diploma -
Christian Academy of Indiana
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