Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Viktoria Martinez

Summary

Compassionate and detail-oriented individual with a genuine interest in mental health and a passion for supporting others on their journey to wellness. Excited about the opportunity to serve as the first point of contact for clients, leveraging customer service experience and communication skills to help create a warm and welcoming intake process.

Overview

5
5
years of professional experience

Work History

Driver/Sales Associate

AutoZone
10.2022 - Current
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
  • Adhered to company guidelines for performance and compliance.

Crew Member

Five Guys
12.2020 - 09.2022
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

Associate of Arts - Psychology

St. Petersburg College
Clearwater, FL
12-2025

High School Diploma -

East Lake High School
Tarpon Springs, FL
05-2021

Skills

  • Strong verbal and written communication skills
  • Excellent organizational skills; detail-oriented and reliable
  • Compassionate and client-centered demeanor
  • Proficient in Google Workspace (Docs, Sheets, Drive)
  • Quick learner with an interest in gaining hands-on experience with EHR systems and tools used in mental health settings
  • Discreet with confidential information; trustworthy and professional
  • Experience in customer-facing roles with a focus on support and satisfaction

Affiliations

Phi Theta Kappa Honors Society, Eta Nu Chapter - St. Pete College/Gibbs Campus

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Driver/Sales Associate

AutoZone
10.2022 - Current

Crew Member

Five Guys
12.2020 - 09.2022

Associate of Arts - Psychology

St. Petersburg College

High School Diploma -

East Lake High School

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