Viktoria Teichman
Gordon
Summary
Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Smokestack Restaurant
11.2023 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing
- Maintained cleanliness and organization of dining areas, adhering to health regulations
- Assisted in inventory management, tracking stock levels and ordering supplies as needed
- Trained new staff on menu offerings, service protocols, and operational standards
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
Customer Support Representative
ezCater
07.2022 - 10.2023
- Monitored 400+ orders daily by maintaining contact with drivers and restaurants to facilitate smooth delivery of catering orders
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty
- Provided one-touch resolutions for restaurants and customers related to delays in deliveries, order mistakes, and driver incidents
- Processed refunds, filed incident reports, and documented interactions to meet standard operating procedures
- Collaborated with cross-functional teams to streamline support processes and improve response times
- Mentored new team members on best practices for customer interaction and problem resolution
Claims Associate
Turo
01.2021 - 06.2022
- Managed claims processing and resolution for customer inquiries, ensuring timely responses
- Analyzed claim documentation to verify accuracy and compliance with company policies
- Implemented process improvements that reduced claim resolution times and increased customer satisfaction
- Investigated and processed auto claims filed by Turo owners and travelers
- Assisted Turo members in the self-resolution claims process via email and phone
- Coordinated claims processing with third-party administrators
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling
Education
Associate - Criminal Psychology
Weatherford College
Weatherford05.2014
Skills
- Communication
- Teamwork
- Problem solving
- Exceptional customer service
- Memory retention
- Complaint handling
- Working under pressure
- Report generation
Certification
- EMT - Emergency Medical Technician
Timeline
Server
Smokestack Restaurant
11.2023 - Current
Customer Support Representative
ezCater
07.2022 - 10.2023
Claims Associate
Turo
01.2021 - 06.2022
Associate - Criminal Psychology
Weatherford College
DETAILS
- (602) 478-1313
- viktoria.teichman@gmail.com
Awards
100% Customer Satisfaction (DoorDash, Quarter 3, 2019)