Viktoria Williams
Greenville,FL
Summary
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering over 10 years of administrative and customer service experience. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Scheduler
TeamHealth
08.2023 - Current
- Developed customized reports to provide insight into key performance metrics related to scheduling effectiveness, timeliness, and resource utilization.
- Contributed to cost savings initiatives by identifying areas for resource optimization in the scheduling process.
- Demonstrated adaptability in managing diverse project types by tailoring scheduling methodologies to suit unique requirements and constraints.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
Scheduling Specialist
American Physician Partners
04.2022 - 07.2023
- Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
- Assisted HR department in determining staffing needs by analyzing seasonal trends, ensuring the right personnel were scheduled as needed.
- Optimized shift coverage during peak periods by analyzing historical data trends and adjusting staff allocations accordingly.
- Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
Receiving Manager
Winn Dixie Supermarket
07.2020 - 04.2022
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
Assistant Store Manager
Winn Dixie Supermarket
01.2019 - 07.2020
- Provided weekly work schedules to employees to accommodate business demands such as vacation requests. customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Responded to inquiries from callers seeking information.
Produce Department Manager
Winn Dixie Supermarket
05.2014 - 12.2019
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Pleasantly greeted all callers and asked how to be of assistance.
Education
High School Diploma -
Madison County High School
Madison, FL2008
Associate of Arts -
North Florida Community College
Madison, FL2013
Skills
- Staff Management
- Schedule Organization
- Verbal and Written Communication
- Customer/Client relations
- Multi-Line Telephone Systems
- Conflict Resolution
- Office management
- Strategic planning
- Bookkeeping
- Confidentiality requirements
- Timesheet Management
Timeline
Scheduler
TeamHealth
08.2023 - Current
Scheduling Specialist
American Physician Partners
04.2022 - 07.2023
Receiving Manager
Winn Dixie Supermarket
07.2020 - 04.2022
Assistant Store Manager
Winn Dixie Supermarket
01.2019 - 07.2020
Produce Department Manager
Winn Dixie Supermarket
05.2014 - 12.2019
High School Diploma -
Madison County High School
Associate of Arts -
North Florida Community College
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