Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VIKTORIIA DZERANOVA

Chicago,IL

Summary

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Overview

3
3
years of professional experience

Work History

Server Supervisor

Noon O Kabab
Chicago, IL
09.2023 - Current
  • Supervised daily front-of-house operations in a high-traffic Middle Eastern restaurant known for year-round peak hours due to strong cultural demand
  • Trained and led a diverse team of servers to deliver fast, friendly, and respectful service under high-pressure conditions
  • Managed floor shifts, assigned server sections, and supported smooth coordination between front and back of house
  • Handled guest requests and resolved complaints with professionalism, ensuring customer satisfaction in a culturally sensitive setting
  • Assisted in onboarding new hires, reinforcing hospitality standards and menu knowledge
  • Adapted quickly to unpredictable rushes during holidays, family events, and cultural gatherings
  • Maintained clean dining areas and ensured compliance with health and safety regulations at all times

Server Manager

Pier77
Maine, Kennebunport
05.2022 - 05.2023
  • Led front-of-house team in high-end dining, ensuring elegant service that exceeded guest expectations.
  • Trained and supervised servers, bar staff, and hosts to maintain seamless hospitality.
  • Managed table assignments, large reservations, and VIP experiences with discretion.
  • Resolved guest concerns promptly while upholding a calm demeanor.
  • Collaborated with kitchen and wine teams to ensure compliance with menu knowledge and allergy protocols.
  • Oversaw daily operations, including shift planning and opening/closing procedures.
  • Maintained polished dining environment in accordance with brand standards and health regulations.

Education

Bachelor of Science - Foreign Languages And International

Taras Shevchenko National University of Kyiv
06-2023

Skills

  • Staff training
  • Shift management
  • Customer service
  • Table management
  • Complaint resolution
  • Health compliance
  • Menu knowledge
  • POS systems
  • Team leadership
  • Conflict resolution
  • Operating systems
  • Strong leadership
  • Guest service
  • Cleaning and sanitation
  • Food safety
  • Customer service management
  • Complaint handling

Languages

English
Full Professional
Ukrainian
Native/ Bilingual
Spanish
Full Professional
Russian
Full Professional

Timeline

Server Supervisor

Noon O Kabab
09.2023 - Current

Server Manager

Pier77
05.2022 - 05.2023

Bachelor of Science - Foreign Languages And International

Taras Shevchenko National University of Kyiv

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