Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viktoriia Grigorian

Los Angeles,CA

Summary

Dynamic professional with a proven track record at Honda, excelling in CRM software utilization and customer satisfaction. Adept at problem-solving and enhancing client relationships, I consistently contributed to revenue growth through effective upselling and collaboration with sales teams. Committed to delivering exceptional service and fostering positive experiences.

Overview

4
4
years of professional experience

Work History

BDC Representative

Honda
11.2023 - 12.2024
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Contributed to dealership revenue by upselling additional products or services during the sales process.

Front Desk Receptionist

Mid Valley Health Clinic
09.2023 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

ESL Teacher

School No.222
09.2020 - 05.2023
  • Educated students in basics of English grammar and conversational speaking.
  • Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
  • Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
  • Increased student proficiency in English by creating engaging and interactive classroom activities.

Education

Bachelor's Degree - Theory And Methodology of Teaching English

Moscow City University
Moscow

Skills

  • CRM software
  • Goal oriented
  • Performance tracking
  • Appointment setting
  • Follow-up calls
  • Opening and closing procedures
  • Cash handling
  • Contract negotiation
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Customer satisfaction
  • Organizational skills

Languages

Spanish
Native or Bilingual

Timeline

BDC Representative

Honda
11.2023 - 12.2024

Front Desk Receptionist

Mid Valley Health Clinic
09.2023 - 10.2023

ESL Teacher

School No.222
09.2020 - 05.2023

Bachelor's Degree - Theory And Methodology of Teaching English

Moscow City University

Similar Profiles

CREATE PROFILE
Viktoriia Grigorian