Viktoriia Kolmakova
Washington DC,DC
Summary
Energetic and responsible professional with over 3 years of experience in the service and retail industries. Possesses excellent communication skills, teamwork abilities, and a strong rapport with customers. Eager to apply skills and further professional growth.
Overview
3
3
years of professional experience
Work History
Waitress
Resturant
Saint Petersburg, Russia
01.2023 - 08.2023
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Remote Sales Consultant
Moscow TSUM
Moscow, Russia
05.2022 - 09.2022
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier & Cook
McDonald's
Belgorod, Russia
07.2020 - 07.2021
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Law, Jurisprudence
Belgorod State University
Belgorod, Russia05-2022
High School Diploma -
Russian High School
Belgorod, Russia05-2018
Skills
- Excellent communication and interpersonal skills
- Strong multitasking and organizational abilities
- Customer Service
- Complex Problem-Solving
- Complaint resolution
- Ability to work under pressure in a fast-paced environment
Languages
English
Professional
Russian
Native/ Bilingual
Ukrainian
Professional
Timeline
Waitress
Resturant
01.2023 - 08.2023
Remote Sales Consultant
Moscow TSUM
05.2022 - 09.2022
Cashier & Cook
McDonald's
07.2020 - 07.2021
Law, Jurisprudence
Belgorod State University
High School Diploma -
Russian High School
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