Viktoriia Metelnytska
Atlanta,GA
Summary
Skilled in coordinating and managing various types of events, from corporate meetings to large conventions. Possess strong organizational skills and ability to manage multiple projects simultaneously, ensuring seamless execution and positive participant feedback. Known for creative problem-solving skills and ability to work effectively under pressure, contributing to successful event outcomes. Demonstrated success in vendor negotiation and relationship management, leading to cost-effective event solutions and enhanced attendee experiences. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Wedding Coordinator
Wedding agency/Wedding planning Ukraine
04.2018 - 01.2021
- Provided guidance and advice on etiquette for weddings of various cultures and religions.
- Monitored budgets throughout planning process to ensure costs stayed within limits.
- Oversaw set-up of reception sites prior to events to make sure everything was ready.
- Supported accurate financial recordkeeping by closely checking bills and approving payments.
- Planned menus, decorations, music, photography, videography, and other details.
- Developed detailed timelines for each wedding event to ensure tasks were completed on schedule.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Communicated with clients across event planning and execution to deliver exceptional customer satisfaction.
- Drafted contracts with vendors to secure services and negotiate pricing.
- Planned event details such as decor, timelines, catering, entertainment, and music.
- Liaised with vendors, negotiated contracts, coordinated payments and supervised event activities.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Assistant
Panorama Mall
Ukraine
01.2016 - 01.2018
- Processed orders accurately and efficiently using a POS system.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Ensured compliance with company policies and procedures at all times.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Organized store by returning merchandise to proper areas and restocked displays.
- Provided excellent customer service to clients in person and over the phone.
- Built and maintained relationships with peers and upper management to drive team success.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Restaurant Manager
Malberry
Kyiv, Ukraine
05.2010 - 03.2016
- Coached staff on strategies to enhance performance and improve customer relations.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved conflicts among employees in an effective manner.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Assisted with kitchen preparation during peak times as needed.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Operated a variety of machinery and tools safely and efficiently.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
Education
School of Decorator And Wedding Planner -
Mopis School
Ukraine01-2021
High School Diploma -
ZOSH SCHOOL NUMBER 17
Ukraine05-2004
Some College (No Degree) - Turism
Vasyl Stefanyk Precarpathian National University
UkraineSkills
- Restaurant operations management
- Passion for customer satisfaction
- Promotions planning
- Honed marketing skills
- Conflict resolution techniques
- Business operations expertise
- Full service restaurant background
- Team management
- Operations management
- Culinary arts education
- Exceptional organization
- Event design expertise
- Wedding rehearsal guidance
- Resourceful multitasking
- Client consultations
- Product management and pricing
- Team collaboration
- Opening and closing procedures
- Stock management
- Customer relationship management
- Point of sale operation
- Cash register operation
- Market trends
- Visual merchandising
Languages
Russian
Professional
Ukrainian
Professional
English
Elementary
Timeline
Wedding Coordinator
Wedding agency/Wedding planning Ukraine
04.2018 - 01.2021
Sales Assistant
Panorama Mall
01.2016 - 01.2018
Restaurant Manager
Malberry
05.2010 - 03.2016
School of Decorator And Wedding Planner -
Mopis School
High School Diploma -
ZOSH SCHOOL NUMBER 17
Some College (No Degree) - Turism
Vasyl Stefanyk Precarpathian National University
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