Viktoriia Osypenko
Team Leader
Doha, Qatar ,DA
Summary
Driven professional offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Overview
3
3
Languages
15
15
years of post-secondary education
6
6
years of professional experience
Work History
Cabin Crew
Qatar Airways
Doha, Qatar
10.2017 - Current
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Promoted safety, comfort and welfare of passengers.
Training and Development Manager
Wentrum
Kiev , Ukraine
05.2017 - 09.2017
- Conducted orientation sessions and organized on-the-job training for new hires.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Researched and obtained relevant course materials to achieve training objectives.
- Developed departmental systems and procedures to better align workflow processes.
Quality Assurance Team Leader
Wentrum
Kiev , Ukraine
06.2016 - 05.2017
- Supported development of materials, aids and curriculum to direct staff in procedures and operations.
- Tracked quality issues with external customers, contractors and internal company operations.
- Implemented new quality assurance and customer service standards.
Customer Support Representative
Wentrum
Kiev, Ukraine
09.2015 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Documented customer interactions in computer system and assisted cross-functional technical support to deliver high-quality customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
English Language Teacher
Smart Business IT
Kiev, Ukraine
02.2015 - 09.2015
- Successfully improved Ukrainian/Russian speaking students' English grammar and vocabulary levels through written and interactive activities.
Education
Ivankiv Secondary School
Ivankiv 09.2001 - 11.2008
High School Diploma -
Lyceum Of Ivankiv
Ivankiv 09.2008 - 11.2012
Bachelor of Arts - Translation
Trans Shevchenko Kyiv National University
Kiev 09.2012 - 06.2016
Skills
Exceptional communication skills
Leadership abilities
Outstanding time management skills
Problem solving skills
Collaboration skills
Accomplishments
- Participated in dancing events and competitions within Ukraine and Europe from a young age.
Timeline
Cabin Crew
Qatar Airways
10.2017 - Current
Training and Development Manager
Wentrum
05.2017 - 09.2017
Quality Assurance Team Leader
Wentrum
06.2016 - 05.2017
Customer Support Representative
Wentrum
09.2015 - 06.2016
English Language Teacher
Smart Business IT
02.2015 - 09.2015
Bachelor of Arts - Translation
Trans Shevchenko Kyiv National University
09.2012 - 06.2016
High School Diploma -
Lyceum Of Ivankiv
09.2008 - 11.2012
Ivankiv Secondary School
09.2001 - 11.2008