Viktoriia Rymaruk
Gaithersburg,Maryland
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Deli Clerk
Taste of Europe
08.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Customer Service Manager
KB PrivatBank
02.2004 - 02.2022
- Met and communicated with bank clients, answered questions, and provided information about bank products and services which included insurance (real estate, car, travel, and personal), credit cards, and saving and deposit accounts
- Advised clients on credit matters; drew up credit agreements, calculated the amount of the loan and the size of the monthly payment, and the interest rate on the loan.
- Processed and issued personal, instant salary, student, and credit cards (VISA, MasterCard). Card accounting.
- Was engaged in sending and paying international money transfers, which included Western Union, MoneyGram, and RIA.
- Conducted training on the use of bank programs and applications on clients' mobile devices to help clients master the functions of the programs.
Sales Associate
Gastronom Tsentralny
03.2002 - 01.2004
- Provided excellent customer service by greeting and assisting 40 – 50 customers per day, answering questions, and addressing their needs.
- Assisted customers with their purchases by processing transactions using a POS system and managing cash, credit card, and other payment methods.
- Complied with rules and procedures for receiving, checking, counting, and storing money in the cash register.
- Organized products on the sales floor, maintained cleanliness and order in the checkout area, and communicated inventory needs to management.
- Collaborated with other sales associates to ensure excellent customer service, a positive work environment, and efficient operation of the store.
Education
Bachelor of Science - Accounting & Auditing
Ivano-Frankivsk National Technical University
Ukraine , Ivano-Frankivsk07-2004
Associate Degree - Accounting
Nadvirnyanskyi College
Ukraine , Nadvirna06-2001
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Limited Working
Timeline
Deli Clerk
Taste of Europe
08.2023 - Current
Customer Service Manager
KB PrivatBank
02.2004 - 02.2022
Sales Associate
Gastronom Tsentralny
03.2002 - 01.2004
Bachelor of Science - Accounting & Auditing
Ivano-Frankivsk National Technical University
Associate Degree - Accounting
Nadvirnyanskyi College
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