Viktoriia Shchadnykh
San Diego,CA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Thyme for Lunch Cafe
San Diego, CA
10.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Informed customers of daily specials and signature menu items.
- Followed health safety guidelines when preparing and serving food products.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Banquet Server
Farmhouse Catering
San Diego, CA
09.2022 - Current
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Served beverages and appetizers to guests in an efficient manner.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Communicated with chefs regarding any special requests from guests.
- Changed table settings between courses as necessary.
- Replenished buffet lines with fresh foods as needed.
Server
Shish Kabob House
Las Vegas, NV
09.2019 - 09.2022
- Took orders from customers accurately and in a timely manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Foreign Languages Education
Kursk State University
Kursk, Russia07-2018
Skills
- Dining customer service
- Safe food handling
- Cash handling
- Menu presentation
- Task prioritization
- Liquor, wine, and food service
- Positive guest interactions
- Allergy awareness
- Professional appearance
- Dining area maintenance
Languages
English
Full Professional
Russian
Native/ Bilingual
French
Elementary
Certification
- RBS Certificate: 313564655
- California Food Handlers Course
Timeline
Server
Thyme for Lunch Cafe
10.2022 - Current
Banquet Server
Farmhouse Catering
09.2022 - Current
Server
Shish Kabob House
09.2019 - 09.2022
- RBS Certificate: 313564655
- California Food Handlers Course
Foreign Languages Education
Kursk State University
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