Summary
Overview
Work History
Education
Skills
Affiliations
Hobbies and Interests
Languages
References
Timeline
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Viktoriia Shutenko

Naugatuck,CT

Summary

Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Experienced with EPIC and EMR systems.

Overview

7
7
years of professional experience

Work History

Medical Assistant

Trinity Health of New England
Prospect, CT
01.2023 - Current
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Placing orders of CT scans, bone density, mammograms all laboratory blood work with correct dx codes.
  • Processed orders for medical supplies and lab equipment.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Administered medications under physician's supervision.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Handled general office duties to support administrative staff during peak hours.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Contacted medical facilities to schedule patients for admission.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Explained treatment procedures and physicians' instructions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Educated patients about medications, procedures and physician's instructions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Documented notes during patient visits.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

Certified Medical Assistant

Plastic Surgeon Dr. Stanley Foster
Middlebury, Ct
10.2020 - 03.2021
  • Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts
  • Ordering surgery supplies
  • Assisting in facelifts, revisions, hand surgeries, liposuctions, lip injections
  • Preparing rooms before surgeries and each individual patient's appointment
  • Working in a very fast pace and double booked schedule
  • Following with CT scans, X-rays
  • Working with computer system and paper-charts
  • Assisting patients after a producers, and patient education
  • Scheduling right time for each follow after a surgery
  • Cleaning, sanitizing each room
  • Working with an autoclave
  • Collecting, labeling and sending out speciments
  • Making sure patients have the right written prescriptions.

Medical Assistant, Part Time Office Manager

Ear Nose And Throat Group
Waterbury, CT
08.2018 - 08.2020
  • Administrative duties: Checking patients in and out
  • Collecting deductibles and co-pays
  • Scanning patients insurance cards and photo id's
  • Answering phone calls
  • Scheduling patient appointments
  • Helping out with billing questions
  • Coding and filling out insurance forms
  • Working on referrals and medical records
  • Scanning daily documents into the system
  • Clinical duties: Welcoming and rooming patients
  • Taking patients vitals and recording them in the system
  • Taking medical histories
  • Proving ABA's for insurance purposes
  • Explaining treatment procedures to patients
  • Sanitizing rooms
  • Assisting doctors during procedures
  • Sterilizing medical equipment and help to keep them in a good condition
  • Stocking rooms
  • Recording patients date in the charts
  • Providing patient education
  • Collecting/labeling and filling put send out forms to the laboratories
  • Order medical supplies.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Maintained confidential records relating to personnel matters.
  • Provided training to new hires on office policies and procedures.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Processed payroll accurately ensuring all employees were paid on time.

Bartender/Senior Restaurant Manager

Mr. D's Tavern
Naugatuck, CT
03.2017 - 07.2018
  • Maintain excellent customer relations, prepare orders in a fast-paced environment
  • Make a clean and organized work station
  • Preparing alcoholic or non-alcoholic beverages for bar and patrons
  • Interacting with customers, taking orders and serving snacks, food and drinks
  • Assessing bar customers' needs and preferences and making recommendations
  • Organizing staff shifts and scheduling
  • Leading by example
  • Planning menus
  • Working with food and drink suppliers
  • Ensuring all food safety procedures are strictly followed according to sanitary regulations
  • Following all company policy and procedures regarding dealing with cash, equipment and property
  • Cleaning the kitchen according to regulatory guidelines
  • Maintaining safe working conditions
  • Auditing inventory levels to ensure product availability, and ordering products as necessary
  • Recruiting and training staff
  • Working closely with management to meet revenue objectives
  • Implementing appropriate strategies to resolve adverse trends and improve sales.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Education

Certified Medical Assistant - Health -

Lincoln Technical Institute
Shelton, CT
09.2018

Skills

  • Vital signs
  • Patient history taking
  • Medical asepsis
  • Sterilization techniques
  • EKGs
  • Medical terminology
  • Electronic medical records
  • Medical office management
  • Phlebotomy
  • Pharmacology skills
  • Preparation of medications
  • Proper medical recordkeeping of drugs
  • Familiar with Electronic Medical Records
  • Microsoft Word
  • Payment Collection
  • Strong communication skills
  • Insurance Claims

Affiliations

Medical Assistant seeking a position to contribute as an integral member of a professional team and provide quality patient care.

Hobbies and Interests

Licensures/Certifications , BLS for Healthcare Providers (CPR and AED) Program, American Heart Association RMA and CMA

Languages

English
Professional
Russian
Professional
Ukrainian
Professional

References

References available upon request.

Timeline

Medical Assistant

Trinity Health of New England
01.2023 - Current

Certified Medical Assistant

Plastic Surgeon Dr. Stanley Foster
10.2020 - 03.2021

Medical Assistant, Part Time Office Manager

Ear Nose And Throat Group
08.2018 - 08.2020

Bartender/Senior Restaurant Manager

Mr. D's Tavern
03.2017 - 07.2018

Certified Medical Assistant - Health -

Lincoln Technical Institute

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Viktoriia Shutenko