Viktoriia Soriano
Oak Harbor
Summary
Dedicated and detail-oriented with a strong foundation in financial principles and a proven track record of excellence gained through military service and travel administration roles. Trained in financial analysis, budgeting, management, and adherence to strict timelines, I have successfully applied these skills to ensure efficient management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Travel Clerk
Virtual Computing Technology
11.2022 - Current
- Responsible for managing and coordinating the travel arrangements for military personnel within the command
- Key responsibilities include travel coordination for 700+ employees, documentation and compliance with government policies, financial management, communication, problem resolution, record keeping, training and guidance, and continuous improvement.
- Enhanced customer satisfaction by efficiently handling travel bookings and addressing inquiries.
- Trained new hires on company procedures and software, fostering a supportive team environment.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Administrative Clerk
Military
09.2019 - 11.2022
- Played a vital role in ensuring the smooth operation of administrative functions .
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Responsibilities included regulatory compliance, leave and attendance tracking, security clearance administration, personnel support, meeting coordination, and records management.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Customer Service Representative
Sun Country Airlines
01.2018 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Tutoring and Tech Support
Monroe Community College
01.2015 - 06.2017
- Enhanced user experience by addressing and resolving technical issues promptly.
- Streamlined communication between team members, fostering a collaborative environment for project success.
- Developed coding skills in various programming languages, increasing efficiency in task completion.
- Organized and facilitated workshops to teach peers about trending technologies and industry best practices.
- Managed multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
Education
BBA - Accounting And Business Management
UMass Global
Irvine08.2023
Associate of Science - Applied Mathematics
Monroe Community College
Rochester, NY05.2018
Skills
- Problem Resolution
- Administrative Experience
- Excel
- Budgeting
- Analysis Skills
- Foreign Language Skills
- Reservation Management
- Customer Service
- Computer Proficiency
- Travel Planning
- Marketing
- Workforce Management
Languages
Ukrainian
Professional Working
Timeline
Travel Clerk
Virtual Computing Technology
11.2022 - Current
Administrative Clerk
Military
09.2019 - 11.2022
Customer Service Representative
Sun Country Airlines
01.2018 - 04.2019
Tutoring and Tech Support
Monroe Community College
01.2015 - 06.2017
BBA - Accounting And Business Management
UMass Global
Associate of Science - Applied Mathematics
Monroe Community College
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