Viktoriia Synelnyk
Carmichael,CA
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members.
Overview
2
2
years of professional experience
Work History
Receptionist
Waterford Castle Hotel & Golf Resort
Waterford, IE
04.2024 - 09.2024
- Managed all incoming queries over the phone, by mail, as well as in person, took messages, and referred them to the appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Activities Coordinator
Cairnhill Nursing Home
Bray, Ireland, IE
02.2023 - 03.2024
- Developed and implemented programs for the elderly to maintain and support physical, mental, and emotional well-being.
- Organized recreational activities to promote social interaction among residents.
- Assisted in the planning of special events, such as holiday celebrations and family days.
- Maintained accurate records of residents' participation and progress reports.
- Ensured safety protocols were adhered to during all activities.
- Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
- Developed and implemented weekly activity schedules tailored to the interests and abilities of residents.
Education
M.D. - Medicine
Sumy State University, Medical Institute
Sumy, Ukraine06-2020
Skills
- Scheduling
- Meeting coordination
- Office management
- Basic Financial Management
- Telephone skills
- Recordkeeping and bookkeeping
- Front desk operations
- Proficient in PC Usage
Languages
Ukrainian
Native/ Bilingual
English
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Receptionist
Waterford Castle Hotel & Golf Resort
04.2024 - 09.2024
Activities Coordinator
Cairnhill Nursing Home
02.2023 - 03.2024
M.D. - Medicine
Sumy State University, Medical Institute
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