VIKTORIIA TSILEVYCH

• Streamlining executive communication by managing emails, phone calls, and scheduling appointments.
• Organizing and coordinating conference calls and meetings.
• Provided meeting support, preparing materials and ensuring seamless logistics for successful meetings.
• Coordinating interviews for potential on-site sales executives, managing both phone and in-person interviews.
• Prioritizing tasks and managed deadlines to ensure focus on high-priority matters and projects.
• Arranging comprehensive travel itineraries and managing expense reporting and reconciliation.
• Maintaining organized file systems in DropBox for easy team access.
• Supporting new development initiatives by preparing questionnaires, and registration forms, and collaborating on Exclusive Sales Agreements/contracts.
• Handling confidential and sensitive information with discretion and tact.
• Collaborating with the research team on developer requests, ensuring data accuracy and relevance.

• Providing additional support to balance the professional and personal responsibilities of the executive team.

• Handled all transactions from A-Z including contract preparation, listing agreements, MLS/Matrix searches, market analysis, invoicing, etc.
• Oversaw/coordinated appointment scheduling and itinerary coordination for both team leader and clients.
• Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize the profitability of client relationships.
• Managed leader's itinerary and appointments and streamlined scheduling procedures.
• Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
• Conducted research, gathered information from multiple sources, and presented results.
• Identified issues, analyzed information, and provided solutions to problems.
• Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.

• Provided training to a new team on service policies
• Assisted management with daily/monthly reports.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
• Supervised server balance and monitored table turnover to accurately seat customers.
• Maintained highly loyal clientele by delivering unparalleled service at every stage of the restaurant dining experience.
• Enhanced guest experience by efficiently managing reservations and seating arrangements.
• Streamlined the check-in process for faster service, resulting in increased customer satisfaction.

• Processes reservations by mail, telephone, fax, or central reservation systems referral.
• Accepting and keeping records of advanced deposits on reservations Handling customers' concerns properly Proficient at flexing and bending with change.
• Practiced in resolving customer concerns in and calm manner.
• Customer service representative who identifies customer needs and delivers solutions to problems.
• Enhanced customer satisfaction by efficiently handling all aspects of the reservation process promptly.
• Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.