Victoriia Zatserkovna
Acworth,GA
Summary
General hotel manager offering more than 10 years of experience in hospitality and tourism industries in Ukraine. Successful management background at reputable hotels and resorts.
Dedicated to supporting emotional, social and academic development of small children. Volunteer work with small children in Ukraine for 2 years and supporting the orphanage children with disabilities.
Talented professional with brows and lips makeup permanent.
Creative Photographer and creating visually compelling content.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Brow Artist
NNK Brows Ukraine
09.2023 - 10.2023
- Followed correct processes to apply brows/lashes extensions to clients natural brows/lashes.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Followed strict safety standards t
- Consulted with clients to understand desired look and discuss available brows/lash options.
- Sharping, tinning, waxing brows
- Eyebrows lamination and botox
- Lash lamination, tinting and botox
Permanent Makeup Artist
Top Permanent Makeup
08.2023 - 10.2023
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
- Creating natural permanent make-up
- Fresh permanent makeup
- Lip Blush/Powder eyebrows
- Trained new cosmetologists on makeup and skincare products and techniques.
Photographer
Ukraine
03.2019 - 10.2023
- Newborn, family, individual photos
- Creating media content
- Social media content
- Offered image proofs to help clients choose best photos from shoot.
- Assisted clients with creative ideas for photography needs.
Hotel General Manager
LLT Accomodation Sevice Ukraine
02.2009 - 02.2021
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- 3 mini-hotels were opened as turn-key projects
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
Kindergarten Assistant
Private Care Ukraine
03.2019 - 09.2019
- Volunteer work in Ukraine with small children.
- Supporting orphanage children with disabilities.
- Monitored student classroom and outdoors activities to promote student safety.
- Played games with students to increase understanding of subjects.
- Integrated outdoor education into lesson plans.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Hotel Manager
LLT Accomodation Service
01.2008 - 01.2009
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Prepared monthly resort audits for review.
Education
Master of Science - Tourism
National Aviation University
Ukraine,Kyiv06.2011
Bachelor of Science - Tourism And Travel Management
National Aviation University
Ukraine, Kyiv06.2010
High School Diploma -
Secondary High School
Ukraine, Severodonetsk06.2006
Skills
- Computer
- Customer Service
- Leadership
- Client care
- Management
- Other Languages
- Problem-solving
- Critical-thinking
- Teamwork
- Organization
- Attention to details
- Creativity
- Strategic Planning
Certification
Certificate Brows Pro
09/24/2023 Ukraine, Kyiv
Certificate TOP PERMANENT MAKE-UP
08/04/2023 Ukraine, Kyiv
Certificate Photo Video Creative REC Ukraine on-line
04/09/2023
Certificate Photo Pershiy Podyh on-line
04/06/2022
Ukraine, Kyiv
Diploma Amadeus Ukraine Central System Course
10/29/2010 Ukraine,Kyiv
Certificate The International Passenger Tariffs and Transportation Documentation
10/21/2010 Ukraine, Kyiv
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Timeline
Brow Artist
NNK Brows Ukraine
09.2023 - 10.2023
Permanent Makeup Artist
Top Permanent Makeup
08.2023 - 10.2023
Photographer
Ukraine
03.2019 - 10.2023
Kindergarten Assistant
Private Care Ukraine
03.2019 - 09.2019
Hotel General Manager
LLT Accomodation Sevice Ukraine
02.2009 - 02.2021
Hotel Manager
LLT Accomodation Service
01.2008 - 01.2009
Master of Science - Tourism
National Aviation University
Bachelor of Science - Tourism And Travel Management
National Aviation University
High School Diploma -
Secondary High School
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