Viktorija Bakikj
Boston,MA
Summary
Demonstrated excellence in customer service and team collaboration, consistently enhancing guest experiences across various roles. Organized waitress with experience in different restaurant environments. Effective creator of service structures with thoughtful organization.Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
High Sierra Pools
Canton, MA
05.2024 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Waitress
Get Caffee
North Macedonia, Skopje
11.2023 - 05.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Cashier
McDonald's
Germany
07.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash.
Food Service Worker
CHIA Fresh&healthy
Skopje
01.2023 - 05.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
Waitress
Summer Club Havana
Skopje
06.2022 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming environment, ensuring a positive guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Waitress
Cafe Palma
Skopje
06.2021 - 05.2022
- Used cash registers and credit card machines to cash out customers.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor - Managment
Ss. Cyril And Methodius University
North Macedonia05.2025
Skills
- Strong communicator
- Effective problem-solver
- Patience and Empathy
- First Aid
- Organized
- Disciplined
- Team Collaboration
- Strong multitasking
- Customer Service
- Menu Recommendations
Certification
- Lifeguarding with CPR/AED for professional rescuers and First Aid
- Bloodborne Pathogens Training
Languages
English
Native or Bilingual
Macedonian
Native or Bilingual
Spanish
Elementary
German
Elementary
Timeline
Lifeguard
High Sierra Pools
05.2024 - 08.2024
Waitress
Get Caffee
11.2023 - 05.2024
Cashier
McDonald's
07.2023 - 09.2023
Food Service Worker
CHIA Fresh&healthy
01.2023 - 05.2023
Waitress
Summer Club Havana
06.2022 - 10.2022
Waitress
Cafe Palma
06.2021 - 05.2022
Bachelor - Managment
Ss. Cyril And Methodius University