Viktorija Zhezhovski

• Assisted customers by answering questions and fulfilling requests
• Set schedules for staff by planning and designating shifts and hours
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Answered questions about store policies and concerns to support positive customer experiences
• Inventoried food products and associated materials on daily and weekly basis
• Helped general management develop prices based on inventory costs and portion sizes
• Assisted customers with account opening and maintenance.
• Educated customers about the features and benefits of different types of banking products offered by the bank.
• Monitored customer accounts for suspicious activities or potential fraud cases.
• Helped customers understand and use mobile applications and online banking.
• Reconciled cash and checks against computer records at end of shift.
• Performed special services for customers, ordering bank cards and checks.

• Supervised deli staff to ensure efficient customer service.
• Trained new employees on proper food handling techniques and safety regulations.
• Ordered necessary deli supplies to maintain stock levels.
• Resolved customer complaints in a professional manner.
• Maintained accurate records of inventory and product ordering cycles.
• Addressed employee performance issues promptly while also providing feedback and coaching as needed.
• Collaborated with other departments within the store to ensure smooth operations.
• Managed daily operations of the deli including staffing, scheduling, merchandising.
• Reduced costs by controlling portion sizes and eliminating all types of waste.
• Created effective marketing promotions to improve business.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Achieved high customer satisfaction ratings with thorough training and effective customer service policies
• Controlled inventory costs by carefully managing portion control and reducing waste
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies

-Provided exceptional customer service to ensure customer satisfaction.

• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Monitored staff performance to ensure adherence to customer service standards.
• Relayed customer feedback to cross-functional teams to improve products and services.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Prepared all food orders according to customer specifications.
• Trained new employees on proper handling of food, safety protocols, and customer service techniques.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.
• Assisted customers with selecting products from the deli case or menu board.
• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Maintained safe food handling practices to prevent germ spread.