Viktoriya Dumkina
Wheeling,Illinois
Summary
Detail-oriented and reliable administrative professional with a strong background in office operations, lead management, social media marketing, and client coordination. Strong communication and organizational skills with the ability to manage multiple priorities efficiently. Fast learner who quickly adapts to new systems and supports team success.
Overview
6
6
years of professional experience
Work History
Administrative Assistant & Marketing Intern
Fred Astaire Dance Studio
Northbrook, IL
06.2024 - Current
- Coordinated daily front desk operations, including scheduling, client check-ins, and ensuring a high-quality customer experience.
- Created and managed social media content to promote events, strengthen brand presence, and increase engagement.
- Tracked, organized, and followed up with leads to support client conversion and maintain accurate records of customer interactions.
Guest Service Representative
Fairfield Inn and Suites
Des Plaines, IL
11.2023 - 06.2024
- Delivered professional guest services by managing check-in, check-out, and reservation processes while ensuring a positive and efficient guest experience.
- Handled high-volume phone inquiries, addressed guest concerns promptly, and maintained accurate communication to support smooth daily operations.
- Maintained a clean, organized, and welcoming front desk environment in line with company standards and service expectations.
Guest Service Representative
Avid Hotel by IHG
Des Plaines, IL
03.2022 - 11.2023
- Provided high-quality customer service by managing guest reservations and ensuring a smooth, positive experience throughout their stay.
- Resolved guest concerns efficiently while maintaining professionalism and attention to detail.
- Demonstrated strong multitasking and problem-solving abilities in a fast-paced front desk environment.
Crew Member
Dunkin’ Donuts LLC
Chicago, IL
03.2020 - 03.2022
- Managed daily operations, inventory, deposits, and cashier duties.
- Maintained customer relationships and ensured food safety standards.
Education
Bachelor of Science - Business Administration
National Louis University
Chicago, IL06.2026
Skills
- Language: Ukrainian, Russian, English
- CPR, AED & First Aid Certified (Adult, Child & Infant), July 2023
- Customer service
- Data entry
- Office administration
- Microsoft Office, CRM systems, Canva, Meta Business Suite
- Time management
- Customer and client relations
- Critical thinking
- Strong problem solver
- Office management
LEADERSHIP
Braven Accelerator
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Administrative Assistant & Marketing Intern
Fred Astaire Dance Studio
06.2024 - Current
Guest Service Representative
Fairfield Inn and Suites
11.2023 - 06.2024
Guest Service Representative
Avid Hotel by IHG
03.2022 - 11.2023
Crew Member
Dunkin’ Donuts LLC
03.2020 - 03.2022
Bachelor of Science - Business Administration
National Louis University