Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viktoriya Felker

Brooklyn,NY

Summary

Accomplished Senior Manager at Vladimir P. Krichevsky MD., PC, with a proven track record in enhancing team productivity and patient satisfaction through effective leadership and HIPAA compliance. Skilled in clinical documentation and workflow management, I have successfully led accreditation efforts and optimized healthcare processes, demonstrating a commitment to excellence and fiscal responsibility.

Overview

13
13
years of professional experience

Work History

Senior Manager

Vladimir P. Krichevsky MD., PC
05.2011 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Preparation and passing Join Commission.
  • All accreditations and Hospital reattestation
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Increased patient satisfaction scores.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs.
  • Led successful accreditation efforts, ensuring adherence to industry best practices and regulatory requirements throughout the organization.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Improved patient satisfaction by implementing efficient healthcare management processes and procedures.
  • Optimized patient flow processes to decrease wait times and improve overall patient experience.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Collaborated with store manager to maintain daily operations.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Medical Assistant

Vladimir P. Krichevsky MD., PC
05.2011 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Preauthorization

Vladimir P. Krichevsky MD., PC
05.2012 - Current
  • Reduced denials and appeals by ensuring accurate documentation and timely submission of authorization requests.
  • Participated in ongoing professional development opportunities to stay current on industry changes and best practices related to preauthorizations.
  • Served as a liaison between patients, providers, insurers, and support services, facilitating clear communication and coordination of care.
  • Monitored trends in denied or delayed authorizations, implementing corrective actions as needed to minimize future occurrences.

Education

Bachelor of Science - Health Care Manager

St. Francis College
Brooklyn, NY
12.2021

Skills

    Prior Authorization

    HIPAA Compliance

    Patient confidentiality

    Clinical Documentation

    Prior Authorization Process

    ICD-10 Coding Familiarity

    Medical Terminology

    Medical Appeals Handling

    Authorizations

    Insurance Verification

    Patient Referrals

    HIPAA Compliance Knowledge

    CPT coding knowledge

    Electronic Health Records Proficiency

    Medical terminology knowledge

    Physician order verification

    Workflow Management

    Insurance procedures

    Patient Scheduling

    Medical Coding

Languages

Russian
Native or Bilingual
English
Professional Working

Timeline

Preauthorization

Vladimir P. Krichevsky MD., PC
05.2012 - Current

Senior Manager

Vladimir P. Krichevsky MD., PC
05.2011 - Current

Medical Assistant

Vladimir P. Krichevsky MD., PC
05.2011 - Current

Bachelor of Science - Health Care Manager

St. Francis College

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Viktoriya Felker