Viktoriya Gaufler
Summary
Dynamic leader and innovative Hairstylist with a proven track record at Artistic Hair By Victoria, enhancing client satisfaction and salon revenue through cutting-edge styling techniques and effective marketing strategies. Skilled in salon hygiene maintenance and upselling services, I excel in fostering professional growth among staff while maintaining a strong focus on health and safety standards.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Hair Salon Owner/ Hairstylist
Artistic Hair By Victoria
04.2006 - 08.2024
- Evaluated industry trends to introduce innovative techniques and services for an enhanced client experience.
- Streamlined inventory management for optimal product availability and cost effectiveness.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
- Incorporated strategic partnerships with complementary businesses like bridal boutiques or photography studios to offer exclusive packages and increase the salon''s market reach.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
- Conducted regular performance evaluations for staff members, setting clear expectations for professional growth opportunities within the salon.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
- Expanded service offerings based on market demand analysis which resulted in increased bookings from new target segments.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Scheduled in-house and vendor work accounting for sales and customer volume.
- Prepared billings and estimates for customers.
- Upheld 24-hour response time to service requests.
- Delegated workplace responsibility to appropriate staff.
- Researched and evaluated current and potential products used by service staff.
- Educated service personnel on company policy and procedure.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Organized and detail-oriented with a strong work ethic.
Hairstylist/Hair Color Specialist
Tony@Guy Hair Salon
04.2004 - 05.2006
- Processed payments, entering sales in register for prompt customer service.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Developed creative techniques to provide clients with latest hairstyles.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
St John Boutique
09.2001 - 03.2003
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with team members to achieve monthly sales targets.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Supervisor
Goodwill Store
09.1999 - 08.2001
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Gathered, organized and input information into digital database.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Bachelor of Science - Biology
The University of Moscow
Moscow , Russia05-1990
High School Diploma -
High School #13
USSR, 05-1983
Skills
- Salon hygiene maintenance
- Hair styling expertise
- Upselling services
- Appointment scheduling
- Health and safety
Accomplishments
- Doubled client base over a 12-month period through innovative marketing efforts
Certification
- Bachelor art of cosmetology, Beautician, Hairstyling,and Customer Service *Birusinka,Kiev, Ukraine June 1998
- Hairstylist license, Colorado 2003- present
- Great Length hair extensions 2007
Languages
Russian
Full Professional
Ukrainian
Full Professional
Polish
Professional Working
Spanish
Professional Working
Italian
Professional Working
French
Professional Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Documenting and sharing travel experiences
- Historical Exploration
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Crafting homemade beer using specialized equipment and brewing techniques
- Learning new cooking techniques and expanding my culinary skills
- I like trying new recipes and food trends
- Growing herbs, vegetables, or fruits in home gardens
- Dance
- Fashion
- Creative Writing
- I have a passion for photography and editing photos
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Dancing
- Pilates
- Yoga
- Community Cleanup
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Hair Salon Owner/ Hairstylist
Artistic Hair By Victoria
04.2006 - 08.2024
Hairstylist/Hair Color Specialist
Tony@Guy Hair Salon
04.2004 - 05.2006
Sales Associate
St John Boutique
09.2001 - 03.2003
Supervisor
Goodwill Store
09.1999 - 08.2001
- Bachelor art of cosmetology, Beautician, Hairstyling,and Customer Service *Birusinka,Kiev, Ukraine June 1998
- Hairstylist license, Colorado 2003- present
- Great Length hair extensions 2007
Bachelor of Science - Biology
The University of Moscow
High School Diploma -
High School #13
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