Viktoriya Levytska
Agoura,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Operations Manager
LC Supreme Ltd
11.2015 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Worked for multiple HNWI and their families. Placed 5-10 household staff per year.
- Did 2 construction projects for HNWI. Managed from start to finish.
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led development of a comprehensive business plan to maximize profitability and company performance.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated prices and service with customers and vendors to decrease expenses and increase profit
Regional Manager
Sescom Ltd
04.2014 - 04.2015
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Developed promotional plans to complement national sales initiatives.
- Boosted brand growth by devising strategic network and marketing tactics.
- Brought a big contract with London Busses.
- Managed 20 calls a day.
Sales Representative
Sisley
09.2004 - 09.2012
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Maintained counter while replacing managers.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of Arts - Business And Managment
Black Hall College
London UK2014
No Degree - Advanced English
Bath Spa College
Bath UK03.2004
Skills
- Goal Attainment
- Microsoft Office Expertise
- Market Research
- Contract Review and Recommendations
- Planning and Implementation
- Strategic Partnership
- Sales
- Business Planning
- Cost Containment
- Recruiting and Hiring
- Client Relations
- Project Management
- Contract Development
- Sales Presentation
- Invoice Processing
- Employee Relations
- Resource Coordination
- Sales Promotion
Hobbies
Bodybuilding
Tennis
Healthy cooking
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Polish
Limited Working
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Operations Manager
LC Supreme Ltd
11.2015 - Current
Regional Manager
Sescom Ltd
04.2014 - 04.2015
Sales Representative
Sisley
09.2004 - 09.2012
Bachelor of Arts - Business And Managment
Black Hall College
No Degree - Advanced English
Bath Spa College