Viktoriya Luck
Glendale,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Grocery 3rd Manager
Safeway
02.2007 - Current
- Enhanced team performance by implementing effective training programs and coaching techniques.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Streamlined operations for increased efficiency by optimizing workflows and updating procedural documentation.
- Increased customer satisfaction with timely response to inquiries and proactive resolution of issues.
- Led successful projects from concept to completion, consistently delivering on time and within budget constraints.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manual.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Bachelor of Science - Athletic Training
University of Physical And Sports Education
Kiev, Ukraine06.1997
Skills
- Staff Training and Development
- Organizational Development
- Operations Management
- Corporate Communications
- Employee Performance Evaluations
- Employee Scheduling
- Product and service knowledge
- Recruiting and interviewing
- Task Delegation
- Money Handling
- Compliance understanding
- Project Management
- Orientation and training
Timeline
Grocery 3rd Manager
Safeway
02.2007 - Current
Bachelor of Science - Athletic Training
University of Physical And Sports Education
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