Viktoriya Nemes
Summary
Knowledgeable and dedicated Freight Broker with extensive experience in Logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Freight Broker
Nippon Express
06.2024 - Current
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Contacted existing customers to update accounts and confirm deals.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Tracked shipments and trucks out on deliveries.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Reduced errors in shipping documentation by implementing a thorough review process before submission.
Logistics Customer Service Representative
Nippon Express
07.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Maintained high-quality service standards by adhering to company policies and procedures.
- Increased customer loyalty with personalized support and assistance in selecting suitable products or services.
- Improved customer satisfaction by addressing and resolving logistics-related issues promptly and professionally.
- Streamlined order processing for faster delivery times through efficient communication with clients and warehouse staff.
- Reduced order discrepancies with meticulous data entry, ensuring accurate billing and shipping information.
- Implemented new tracking systems that increased visibility into shipment status, resulting in fewer lost packages and improved customer satisfaction.
- Played a pivotal role in retaining high-value clientele, consistently delivering exceptional customer service during challenging situations or delays in deliveries.
- Handled high-pressure situations calmly while resolving time-sensitive issues, maintaining professionalism at all times when interacting with clients or colleagues.
- Developed targeted reports that provided valuable insights into trends affecting supply chain performance, helping management make informed decisions on future strategies.
- Coordinated closely with transportation providers, ensuring timely pickups and deliveries while minimizing potential disruptions to the supply chain.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Phlebotomy Intern
LabCorp
01.2020 - 02.2020
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Followed physician orders when administering therapeutic phlebotomy.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Trucking Safety Assistant Manager
Midwest Freight Express Inc
09.2016 - 09.2019
- Developed and maintained a safety culture by providing ongoing education and resources for employees.
- Collaborated with management to develop effective safety policies, procedures, and guidelines.
- Managed safety data tracking systems, ensuring accurate reporting to regulatory agencies and internal stakeholders.
- Streamlined safety documentation processes for increased efficiency and ease of access for all employees.
- Evaluated effectiveness of current safety measures through regular reviews, making necessary adjustments as needed.
- Built positive relationships with regulatory inspectors, demonstrating commitment to maintaining a safe work environment.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Performed regular compliance reviews and audits, identifying non-compliance issues.
- Addressed compliance issues by developing and implementing corrective action plans.
Education
Phlebotomist
Chicago School of Phlebotomy
Naperville, IL12.2019
Clinical Esthetics
International Skin Beauty Academy
Schaumburg, IL09.2018
High School Diploma -
Wheeling High School
Wheeling 05.2009
Skills
- Data Entry Proficiency
- Logistics Knowledge
- Strong Organization
- Freight Management
- Order Processing
- Team Collaboration
- Multitasking Abilities
- Account Management
- Customer Service
- Customer Engagement
- Data Entry
- Shipment Tracking
Timeline
Freight Broker
Nippon Express
06.2024 - Current
Logistics Customer Service Representative
Nippon Express
07.2022 - Current
Phlebotomy Intern
LabCorp
01.2020 - 02.2020
Trucking Safety Assistant Manager
Midwest Freight Express Inc
09.2016 - 09.2019
Phlebotomist
Chicago School of Phlebotomy
Clinical Esthetics
International Skin Beauty Academy
High School Diploma -
Wheeling High School
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