Viktorjia McCain
Knoxville,TN
Summary
The Objective is to Obtain a position as a team-player, in a people-oriented organization where the customer service experience is increased; in a challenging environment, to achieve the corporate goals.
Highly organized with dedication to promoting productivity. Proficient in technical writing, recordkeeping and interdepartmental coordination.
Overview
6
6
years of professional experience
Work History
Cargiver
Always Best Care
04.2021 - 08.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cashier
Chipotle
04.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Receiver
KARM Thrift Stores
12.2019 - 02.2020
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Housekeeping
Baymon Inn & Suit
11.2018 - 03.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Worked on a team to service multiple rooms daily.
- Made organic cleaning products to eliminate dangerous, harmful chemicals, including floor, shower and granite cleaners.
- Polished and dusted furniture, including antiques and high-priced valuables to preserve pieces.
Customer Service Representative
Zips Car Wash
11.2016 - 11.2017
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Credit Card Specialist
GC Services Call Center
10.2015 - 01.2016
- Made decisions and recommendations about extending lines of credit.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
Customer service
Dial America
09.2015 - 12.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Processed payments and returns with accuracy and efficiency.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Verified accuracy of customer account information and updated when necessary.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Informed customers about special promotions and provided detailed information for various products.
Education
No Degree - Cosmetology
Paul Mitchell The School Of Cosmetology
Associate of Applied Science - Small Business Management
National American University - Rapid City
Rapid City, SDHigh School Diploma -
Hardin Valley Academy
Knoxville, TN2014
Skills
- receiving
- Packing and scanning
- Elderly care
- Safety and compliance
- Dependable and responsible
- Package labeling
- Adaptability and flexibility
- Good telephone etiquette
- Strong ethics
- Microsoft Office
- Respectful and compassionate
- Reading comprehension
- Written Communication
- Relationship-Building
- Customer Service
- Basic housekeeping
- Medication management
- Client documentation
Timeline
Cargiver
Always Best Care
04.2021 - 08.2021
Cashier
Chipotle
04.2021 - 08.2021
Receiver
KARM Thrift Stores
12.2019 - 02.2020
Housekeeping
Baymon Inn & Suit
11.2018 - 03.2019
Customer Service Representative
Zips Car Wash
11.2016 - 11.2017
Credit Card Specialist
GC Services Call Center
10.2015 - 01.2016
Customer service
Dial America
09.2015 - 12.2015
Associate of Applied Science - Small Business Management
National American University - Rapid City
High School Diploma -
Hardin Valley Academy
No Degree - Cosmetology
Paul Mitchell The School Of Cosmetology
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