Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viktorya Tovmasyan

Burbank,CA

Summary

With a proven track record at Heritage, I excel in creative concept development and team building, enhancing customer satisfaction and loyalty. Leveraging my problem-solving aptitude and professionalism, I've significantly improved operations and staff performance. My experience spans fashion design to customer service management, showcasing my ability to thrive in dynamic environments.

Overview

1
1
year of professional experience

Work History

Fashion Design Teacher

Heritage
08.2024 - Current

I had about one year experience here)

I love to work with flowers and customers , it’s so pleasure work for me .

I have good skills for communication with team workers and customers + I can make very nice arrangements too.


  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with client requests to resolve problems.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Cashier

AltaDena
06.2023 - 10.2023

Bakery is very yummy and fun place to work,

It was my first job in USA,

So I loved to work there , it was good experience for me too.


  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Customer Service Manager

Ecorosesla
12.2023 - 11.2024

I had about one year experience here)

I love to work with flowers and customers , it’s so pleasure work for me .

I have good skills for communication with team workers and customers + I can make very nice arrangements too.


  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with client requests to resolve problems.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Associate Of Arts And Sciences -

Burgo Institute
Italy Milan
03.2023

Associate Of Arts -

Terlemezyan Art
Armenia
06.2021

Skills

  • Continuous professional development
  • Creative concept development
  • Cross-cultural sensitivity
  • Problem-solving abilities
  • Team building
  • Creative Thinking
  • Professionalism
  • Time management abilities
  • Costume design
  • Production Management
  • Problem-solving aptitude

Languages

English
Professional Working
Russian
Professional Working
Armenian
Native or Bilingual

Timeline

Fashion Design Teacher

Heritage
08.2024 - Current

Customer Service Manager

Ecorosesla
12.2023 - 11.2024

Cashier

AltaDena
06.2023 - 10.2023

Associate Of Arts And Sciences -

Burgo Institute

Associate Of Arts -

Terlemezyan Art
Viktorya Tovmasyan