Viky Djikam
Worcester,Massachusetts
Overview
5
5
years of professional experience
Work History
Receptionist
Quinsigamond College
Worcester, MA
01.2024 - Current
- Helped maintain office security by monitoring visitor access
- Responded to inquiries from callers seeking information.
- Compiled information from files and research to satisfy information requests.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases etc
Customer Service Cashier
McDonald's Restaurant
Worcester, MA
03.2022 - 12.2023
- Maintained customer satisfaction with quick and professional handling of product returns.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Processed customer orders and accurately handled payment transactions.
Cashier Manager
Yvie's Event
01.2019 - 02.2022
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Participated in ongoing training sessions to stay updated on company policies, procedures, and industry best practices.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Education
MBA - Accounting And Business Management
University of Douala
Cameroon07.2022
Skills
- Basic Math
- Customer and client relations
- Word Processing
- Mail handling
- Typing Speed
- Office Administration
- Customer Service
- Database Administration
- Customer/Client relations
- Call Answering and Routing
- Attention to Detail
- Strategic Planning
- Computer Proficiency
- Point of sale operation
- Customer Transactions
- Refunds and exchanges
- Home Health Aide
- Strong reading talents
- Data base entry(my sql,oracle,html)
- Editing and Revision
- Microsoft Office(word,excel,powerpoint)
- Team worker, self-taught person,punctual, hard worker
- Fluent in ENGLISH,FRENCH
- Medium in spanish
Timeline
Receptionist
Quinsigamond College
01.2024 - Current
Customer Service Cashier
McDonald's Restaurant
03.2022 - 12.2023
Cashier Manager
Yvie's Event
01.2019 - 02.2022
MBA - Accounting And Business Management
University of Douala