Overview
Work History
Education
Skills
Timeline
Generic

Viky Djikam

Worcester,Massachusetts

Overview

5
5
years of professional experience

Work History

Receptionist

Quinsigamond College
01.2024 - Current
  • Helped maintain office security by monitoring visitor access
  • Responded to inquiries from callers seeking information.
  • Compiled information from files and research to satisfy information requests.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Organized, maintained and updated information in computer databases etc

Customer Service Cashier

McDonald's Restaurant
03.2022 - 12.2023
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed customer orders and accurately handled payment transactions.

Cashier Manager

Yvie's Event
01.2019 - 02.2022
  • Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Reduced wait times by implementing effective queue management strategies during peak hours.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Participated in ongoing training sessions to stay updated on company policies, procedures, and industry best practices.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Education

MBA - Accounting And Business Management

University of Douala
Cameroon
07.2022

Skills

  • Basic Math
  • Customer and client relations
  • Word Processing
  • Mail handling
  • Typing Speed
  • Office Administration
  • Customer Service
  • Database Administration
  • Customer/Client relations
  • Call Answering and Routing
  • Attention to Detail
  • Strategic Planning
  • Computer Proficiency
  • Point of sale operation
  • Customer Transactions
  • Refunds and exchanges
  • Home Health Aide
  • Strong reading talents
  • Data base entry(my sql,oracle,html)
  • Editing and Revision
  • Microsoft Office(word,excel,powerpoint)
  • Team worker, self-taught person,punctual, hard worker
  • Fluent in ENGLISH,FRENCH
  • Medium in spanish

Timeline

Receptionist

Quinsigamond College
01.2024 - Current

Customer Service Cashier

McDonald's Restaurant
03.2022 - 12.2023

Cashier Manager

Yvie's Event
01.2019 - 02.2022

MBA - Accounting And Business Management

University of Douala

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Viky Djikam