Vilagon Rassavong
Azusa,CA
Summary
Enhancing customer satisfaction and streamlining operations, demonstrated at Planet Fitness, K9 Classic Cuts and Newell Rubbermaid. Expert in customer service and maintaining high safety standards, I excel in both team and individual settings, driving results through reliability and effective problem-solving. Skilled in handling high-pressure situations with patience and composure.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Planet Fitness
10.2023 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Dog Groomer
K9 Classic Cuts (Owner)
11.2019 - 05.2024
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Press Operator
Newell Rubbermaid
03.2016 - 09.2019
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Promptly removed completed loads from press.
Education
GED -
Project Learn of Summit County
Akron, OH06.2019
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Planet Fitness
10.2023 - 05.2024
Dog Groomer
K9 Classic Cuts (Owner)
11.2019 - 05.2024
Press Operator
Newell Rubbermaid
03.2016 - 09.2019
GED -
Project Learn of Summit County
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