Vilay Hongvilay
Springdale ,Arkansas
Summary
Results-driven supervisor with expertise in team leadership, operational efficiency, and training. Proven ability to implement effective procedures and resolve customer complaints, ensuring high service quality.
Overview
19
19
years of professional experience
Work History
Supervisor
It's Sa Wrap
Fayetteville, AR
07.2025 - Current
- Supervised daily operations and maintained workflow efficiency in food preparation.
- Trained staff on food safety protocols and proper handling techniques.
- Managed inventory levels and ordered supplies to ensure kitchen readiness.
- Coordinated schedules for team members to optimize coverage during peak hours.
- Assisted in menu planning and development based on customer feedback.
- Resolved customer complaints promptly to maintain service quality standards.
- Implemented standard operating procedures to improve operational consistency.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Assistant Director of Housekeeping
Hospital Housekeeping System(HHS)
Springdale, Arkansas
07.2021 - 06.2025
- Oversaw daily operations of housekeeping services in healthcare environment.
- Developed and implemented cleaning protocols to enhance patient safety.
- Coordinated staff schedules to ensure adequate coverage across all shifts.
- Trained new staff on sanitation standards and housekeeping procedures.
- Collaborated with hospital management to address cleanliness concerns promptly.
- Managed inventory of cleaning supplies and equipment efficiently.
- Conducted inspections to maintain high standards of cleanliness and hygiene.
- Facilitated communication between housekeeping team and other hospital departments.
- Trained, coached and mentored new housekeeping personnel on all aspects of their job duties.
- Monitored the performance of staff to ensure that they are following the established operational standards.
- Reviewed customer feedback forms in order to identify opportunities for improvement in service quality.
Housekeeper/Patient Safety Sitter
Hospital Housekeeping System(HHS)
Springdale, Arkansas
12.2020 - 06.2021
- Maintained cleanliness in patient rooms and common areas daily.
- Disinfected high-touch surfaces to ensure a safe environment.
- Managed waste disposal following hospital safety protocols.
- Restocked supplies in patient areas and restrooms regularly.
- Collaborated with nursing staff to address cleaning needs promptly.
- Trained new staff on cleaning procedures and safety guidelines.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Returned rooms to occupant-ready status to satisfy future guests.
- Followed hospital protocols for emergency situations effectively.
- Participate in interdisciplinary team meetings concerning patient care plans.
- Inform supervisors immediately if there are any concerns about a patient's wellbeing or safety.
- Help reduce anxiety levels by remaining calm and reassuring during crisis situations.
- Identify potential risks associated with falls or other incidents involving the patient.
- Perform regular rounds throughout assigned areas checking on patients' conditions.
Production Worker
1st Employment Staffing
Springdale, Arkansas
02.2017 - 11.2020
- Identified defective parts or components and removed them from production line.
- Assisted in setting up production lines for manufacturing processes.
- Ensured proper labeling of completed products before shipping out.
- Monitored production line operations to ensure efficiency and accuracy.
- Attended regular training sessions to increase machine operating skills.
- Produced quality products by palletizing, packaging and assembling finished items.
- Met or exceeded target for on-time customer shipments.
Production Worker
Walmart Optical Lab
Fayetteville, Arkansas
12.2006 - 01.2017
- Operated production equipment to manufacture optical products efficiently.
- Assembled eyewear components adhering to quality standards.
- Conducted routine maintenance on machinery to ensure proper functionality.
- Inspected finished products for defects and ensured quality compliance.
- Maintained a clean and organized workspace to promote safety.
- Assisted in training new employees on production processes and safety protocols.
- Cleaned up work area at end of shift to maintain safe working environment.
- Reported any issues to supervisor immediately for resolution.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
Education
High School Diploma -
Springdale High School
Springdale, AR05-2004
Skills
- Team management
- Employee training
- Inventory management
- Workflow optimization
- Customer relationship management
- Quality assurance
- Conflict resolution
- Problem solving
- Time management
- Attention to detail
- Process improvement
- Safety compliance
Timeline
Supervisor
It's Sa Wrap
07.2025 - Current
Assistant Director of Housekeeping
Hospital Housekeeping System(HHS)
07.2021 - 06.2025
Housekeeper/Patient Safety Sitter
Hospital Housekeeping System(HHS)
12.2020 - 06.2021
Production Worker
1st Employment Staffing
02.2017 - 11.2020
Production Worker
Walmart Optical Lab
12.2006 - 01.2017
High School Diploma -
Springdale High School