Vildana Hodzic
Teaneck,NJ
Summary
Savvy technical and research expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of statistics and research methods with experience in data driven environments. Skilled in identifying and resolving complex technical problems as well as being innately analytical. Heavy experience with data analysis and critical thinking.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
JUSTDO PC
08.2022 - Current
- Provided technical assistance to customers via phone, email, and remote access tools
- Collaborated with cross-functional teams to escalate and resolve complex technical issues in a timely manner
- Diagnosed and resolved hardware and software issues, including system crashes, network connectivity problems, and software compatibility conflicts
- Documented all customer interactions, including problem descriptions, troubleshooting steps, and solutions, ensuring accurate up-to-date records
- Actively participated in team meetings to share knowledge and contribute to continuous improvement initiatives
Assets Protection Team Leader
TARGET
02.2022 - 07.2022
- Developed and implemented comprehensive strategies to prevent internal and external theft, resulting in a 20% reduction in shrinkage and an increase in profitability
- Lead a team of security specialists, overseeing the security and loss prevention operations
- Conducted regular risk assessments and audits to identify vulnerabilities, implement corrective actions, and improve security measures across the store
- Maintained documentation of all loss prevention activity and wrote reports on cases of reoccurring thefts
- Partnered with store management to train and educate team members on assets protection best practices, ensuring adherence to policies and procedures
Security Specialist
TARGET
09.2021 - 02.2022
- Responded promptly to emergency situations, such as medical emergencies, accidents, and thefts, effectively minimizing losses by 15% and ensuring the well-being of individuals involved
- Implemented and managed comprehensive security measures, ensuring the safety and protection of personnel, customers, and property within the store
- Collaborated with cross-functional teams to ensure compliance with corporate security policies and procedures
- Led incident response efforts, coordinating with internal and external stakeholders to resolve security incidents swiftly and efficiently
Research Assistant
TEACHERS COLLEGE, COLUMBIA UNIVERSITY
09.2019 - 09.2021
- Conducted literature reviews, meta-analysis, data collection, and data analysis for multiple research projects focused on global mental health
- Assisted in the design and implementation of research protocols, ensuring adherence to ethical guidelines and best practices
- Collaborated with multidisciplinary research teams, including psychologists and statisticians to facilitate effective communication and project coordination
- Contributed to the development of research proposals, grant, applications, and scholarly publications
Education
Master of Arts - Clinical Psychology
TEACHERS COLLEGE
New York, NY04.2021
Bachelor of Arts - English, Psychology
MONTCLAIR STATE UNIVERSITY
MONTCLAIR, NJ05.2018
Skills
- Microsoft Office
- SPSS software
- NVivo, Qualtrics
- Python
- SQL
- BigQuery
- Data Analysis
Certification
Google Data Analytics Certification
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Technical Support Analyst
JUSTDO PC
08.2022 - Current
Assets Protection Team Leader
TARGET
02.2022 - 07.2022
Security Specialist
TARGET
09.2021 - 02.2022
Research Assistant
TEACHERS COLLEGE, COLUMBIA UNIVERSITY
09.2019 - 09.2021
Master of Arts - Clinical Psychology
TEACHERS COLLEGE
Bachelor of Arts - English, Psychology
MONTCLAIR STATE UNIVERSITY
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