Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

VILEE DANIELS

Jonesboro,Ga

Summary

Seeking growth within an organization that will allow the utilization of skill sets. In which given the opportunity to play a direct role in the unlimited growth and success of a solid organization. Professional Profile Statement A high-energy results-driven professional with over 20 years in client relations. Excellent planning and organizational skills resulting in optimum department functionality and consistent achievement in customer service standards. Proven record reducing resolved client complaints. Meeting service level agreements, adhering to organizational policies and procedures. Proven interpersonal and motivational ability, ensuring a strong team approach, attaining maximum performance levels and productivity. Successfully introduced innovative strategies improving quality of service, productivity and profitability within organizations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Patient Connection Associate III (Remote)

Piedmont Hospital Healthcare
05.2017 - Current
  • Pre-registering and scheduling moderately and complex procedures and coordinating multiple resources for patient services
  • Established exceptional experience through all customer interactions by connecting caller needs with organizational resources, utilizing information from various applications
  • Acclimated to Salesforce/Connectforce
  • Acclimated to Jabber phone system
  • Pre-register patient encounters by obtaining patient demographics and financial information for clinic, hospital, and outpatient departments
  • Review orders got ensure completeness prior to scheduling
  • Calculate and determines financial responsibility for patients, including but not limited to deductibles, co-pays, and amounts covered for requested services
  • Assess and prioritize requests to include communicating accurate pertinent information to external and internal customers
  • Maximized patient interactions by promptly identifying needs and wants.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Managed over 50 calls per day
  • Organized and detail-oriented with a strong work ethic
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Worked effectively in fast-paced environments
  • Proved successful working within tight deadlines and a fast-paced environment
  • Paid attention to detail while completing assignments
  • Proven ability to learn quickly and adapt to new situations
  • Strengthened communication skills through regular interactions with others
  • Passionate about learning and committed to continual improvement

Financial Care Agent

Piedmont HealthCare
Atlanta, GA
05.2017 - Current
  • Communicate with patients and insurance companies over phone delivering professional patient experience as possible.
  • Appropriately document and report payment information on correct patient accounts
  • Educate patients about payment options and financial assistance
  • Transcribe physician orders
  • Transcribe lab orders
  • Completing financial applications and arrangements
  • Insurance verification
  • Verifying patient’s employment details and other particulars
  • Furnishing patients with healthcare providers with estimates
  • Negotiate and strategize patient payment arrangements that will assist with convenience of over phone or by web system payments
  • Update patient accounts and balances
  • Review and process patient and insurance company information
  • Implement Cadence scheduling questions and concerns for multiple outpatient departments to increase accuracy of patient scheduling and workflow of front office staff
  • Go Live support for Rockdale Outpatient Rehab Department
  • Provide elbow support to multiple therapist in EPIC Care for outpatient and cadence modules
  • Assisted in workflow issues in Outpatient Rehab Department and reported technical issues
  • Supported staff with authorization issues and referral sources
  • Work with front office on patient scheduling and check in and check out process
  • Assisted front office in using meaningful use requirements in their workflow
  • Provided elbow to elbow support to therapist when it came to rearranging, changing appointment times
  • Fax/Scan physician orders within Outpatient Department
  • Order office supplies
  • Make sure POC’s where signed and scanned to authorization team
  • Answer incoming and outgoing phone calls
  • Schedule appointments via phone and in person
  • Collect payments
  • Train junior staff
  • Workflow
  • Policy adjustment knowledge
  • Project planning
  • Interview panelist for new hires
  • Patient Access Associate II
  • Ensures accurate, timely, and complete face-to-face patient registration, gather financial information, and schedule utilizing EPIC with 100% accuracy and efficiency for outpatient surgical procedures, emergency department, breast health center, laboratory, outpatient diagnostic procedures, physical therapy, spine center, and pain management
  • Delivers positive patient experience educating patients on insurance billing details, process payments and refunds, establishes payment plans, and provides additional financial resources
  • Establishes patient charts with history and physical reports, sign consent/patient financial agreement/HIPPA forms, additional forms for orthopedic and cosmetic procedures including ICD 10 codes prior to outpatient procedures, and additional forms for physical therapy including physical assessment evaluation forms
  • Provide coverage with superior customer service adhering to Piedmont organizational policies and procedures in areas with employee shortage including emergency department, outpatient diagnostic center, breast health center, main admissions, and patient connection with 90% productivity rate
  • Assists with researching and creating recommendations to increase patient experience and coordinates daily operations improving financial performance by 20% while complying with all federal, state, and DNV requirements
  • Assist co-workers and new hire employees, as needed, to ensure all computer applications, technology, and processes are utilized to create efficient and effective department
  • Develop and maintain filing system
  • Produce and distribute corresponding memos, letters, fax, and pertinent forms
  • Maintain a professional and technical knowledge by attending workshops and meetings
  • Photocopy and print out documents on behalf of colleagues
  • Discussed financial options with patient and patient families and provided informed suggestions.

Certified Dialysis Technician/Front Office Assistant

Dialysis Clinic Incorporated
08.2005 - 04.2016
  • Fluent in medical terminology collaborating with physicians in reference to patient orders and prescriptions ensuring refills are available, on file, and current in operational system resulting in less than 1% errors
  • Prepare staff schedule, meeting minutes, patient seating arrangements, and calendar events allowing clinic to remain updated in pertinent information with 100% accuracy
  • Ensures accurate, timely, and complete face-to-face patient registration, gather financial information, and schedule utilizing Darwin with 100% accuracy and efficiency for dialysis patients
  • Accurate preparation of dialysate according to procedures highlighted by dialysis prescription
  • Vascular access coordinator, coordinate with surgeons and surgeon’s staff for placement of patient’s shunts, set up appointments with vascular access centers when issues arose with patient’s access
  • Assist co-workers and new hire employee, as needed, to ensure all patient and staff needs, are met to create safe and infection free environment
  • Assist Charge Nurse with physician rounding, to advocate for patient with complaints, needed refills, needed to file grievance
  • Preceptor assist with new hire training, getting new hires acclimated to policy and procedure
  • Order office supplies
  • Fax/Scan documents to physician offices
  • Verified operation of office equipment
  • Round with physician’s chair-side and prepare physician rounding reports
  • Assist vendors to contact person for luncheons, meetings, in-services for staff and management
  • Open and close of facility
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.

Education

Bachelor of Science - Business Administration

Argosy University
Atlanta, GA
07.2017

Associates of Health Science - Healthcare Administration

Brown Mackie College
Atlanta, GA
06.2008

Skills

  • Complex Problem-Solving
  • Active Listening
  • Time Management
  • Reading Comprehension
  • Financial Transactions
  • Data Validation
  • Microsoft Office
  • Correspondence Writing
  • Registration Processing
  • Estimation Support
  • Diagnostic Codes
  • Customer Interaction
  • Specialist Referrals

Accomplishments

  • Self-Management: personal credibility, stress management, flexibility, self-confidence, initiative, emotional intelligence and thoroughness
  • People Competencies: effective communication, builds collaborative relationships, self-awareness, and interpersonal awareness
  • Safety Coach: Effective role model in memorizing and utilizing applications of Error Prevention Tools
  • Financial Care Agent: Set up payment plans, schedule appointments, analyze hospital and physician-based accounts
  • Business Competencies: customer focus and critical thinking to boost company morale and customer satisfaction
  • Leadership Competencies: decisiveness, fostering teamwork, establishes focus, and strategic thinking
  • Interview Panelist: Assist with the interviewing process of new hires

Timeline

Financial Care Agent

Piedmont HealthCare
05.2017 - Current

Patient Connection Associate III (Remote)

Piedmont Hospital Healthcare
05.2017 - Current

Certified Dialysis Technician/Front Office Assistant

Dialysis Clinic Incorporated
08.2005 - 04.2016

Bachelor of Science - Business Administration

Argosy University

Associates of Health Science - Healthcare Administration

Brown Mackie College

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VILEE DANIELS