Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vilia Kouvoukinina

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dental Assistant

Rockstar Pediatrics Dentistry
09.2023 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for 8-10 procedures daily.

Dental Assistance

Priti Naik DDS - Family & Cosmetic Dentistry
01.2021 - 09.2022
  • Take high quality X-rays using in-office radiographic equipment to aid in the development of individualized treatment plans
  • Assist dentists during various procedures including root canals, extractions, and cleanings
  • Manage infection control by preparing and sterilizing instruments and equipment in the on-site autoclave
  • Record treatment information in dental practice management software (Dentrix)
  • Schedule appointments and performed clerical duties as needed.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

Front Desk Administrator

Lucas Barkanic & Ames
01.2020 - 12.2020
  • Handled large volume of inbound and outbound calls, emails, and other varieties of communications to confirm clients' appointments in Outlook calendar and answer field questions
  • Performed appointment scheduling for partners with potential clients and greeted established customers
  • Maintained detailed weekly billing for clients and processed billing using QuickBooks
  • Maintained filing system, and completed inventory of office supplies monthly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Leveraged bookkeeping software and automated processes to reduce errors.

Program Specialist

Covance
09.2018 - 12.2019
  • Served as customer's primary point of contact to facilitate operational and reimbursement support
  • Quickly and efficiently responded to incoming calls and faxes
  • Utilize all resources and technologies to handle all inbound and outbound calls to provide resolution
  • Documented calls in appropriate tracking systems (Siebel), and handle/escalate calls per established procedures
  • Conducted insurance verifications, coordinated prior authorizations, investigated alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.
  • Established goals and created action plans to achieve goals.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Worked alongside other professionals to outline and implement program plans and objectives.

Receptionist

Affordable Healthcare Clinic
03.2015 - 06.2018
  • Coordinated appointments, verified insurance eligibility, and maintained records of financial transactions
  • Registered new patients and updated patients' clinical records
  • Verified accuracy of patient information and insurance documentation
  • Answered phone inquiries on doctor availability and treatment information
  • Scheduled patient appointments, tests and procedures
  • Compiled and tracked patient collections (co-pays and outstanding balances).
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

A.A in Psychology - Business Administration

Montgomery College
Germantown, MD
12.2016

Skills

  • Inventory Tracking
  • Microsoft Office Suite
  • POS
  • Record Management
  • Communication
  • Problem-Solving
  • Team Oriented
  • Customer Service
  • Clinical Support
  • Patient Education
  • Inventory Management
  • Patient Services

Certification

  • Certified Dental Assistant

Languages

French
Native or Bilingual

Timeline

Dental Assistant

Rockstar Pediatrics Dentistry
09.2023 - Current

Dental Assistance

Priti Naik DDS - Family & Cosmetic Dentistry
01.2021 - 09.2022

Front Desk Administrator

Lucas Barkanic & Ames
01.2020 - 12.2020

Program Specialist

Covance
09.2018 - 12.2019

Receptionist

Affordable Healthcare Clinic
03.2015 - 06.2018

A.A in Psychology - Business Administration

Montgomery College

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Vilia Kouvoukinina