Victoria Villarreal
San Antonio,TX
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Cavender's Boot City
06.2023 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Referred to price sheets and special sale bulletins to enter price changes.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Babysitter
Family Buisness
02.2023 - 12.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Assisted children with homework assignments and special projects across different subjects.
- Helped children complete homework assignments and school projects.
Sales Associate
Lionesse Beauty Bar
05.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Travis Early College High School
San Antonio, TX07.2024
Certificate of Completion - Business Management
San Antonio College
San Antonio, TX05.2024
Skills
- Sales
- Customer Service
- Serving Experience
- Retail Sales
- Merchandising
- Cash Handling
- Computer Skills
- Organizational Skills
- Math
- Negotiation
- Restaurant experience
- Phone etiquette
- Patience and composure
- Cash handling expertise
- Product Knowledge
- Customer Relationship Management (CRM)
- Account Management
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
- Cooperative Attitude
- Cash handling and management
- Microsoft Office
Certification
- Business certificate
- Food Handler Certification
- TABC Certification
Certificationdates
05/01/24, 05/01/26
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Cavender's Boot City
06.2023 - 12.2023
Babysitter
Family Buisness
02.2023 - 12.2023
Sales Associate
Lionesse Beauty Bar
05.2021 - 02.2023
High School Diploma -
Travis Early College High School
Certificate of Completion - Business Management
San Antonio College
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