Jorge Espinoza
Marana,AZ
Summary
Strong professional with a proven track record at Terros Health, with excellence in patient care and coordinating with Department of Child Safety and licensed clinicians. Fluent in Spanish, strong interpersonal communication skills and dedicated to enhancing team performance and patient satisfaction. Great at leveraging customer service skills and care knowledge to achieve high-quality care outcomes.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Terros Health
08.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Established and maintained effective communication with staff, clinicians and community organizations to promote high quality patient care.
- Supported patient care excellence via planning and interpretation of programs.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Safely transported patients to ensure delivery of services
- Facilitated talk based therapy group adhering to telemedicine guidelines
- Provided translation services to Spanish speaking patients
Crew Member
McDonald's
11.2018 - 08.2023
- Completed customer payments and resolved service issues independently or with management support
- Maintained clean, well-organized hostess station to for optimal presentation to all guests
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Offered immediate assistance to incoming patrons on use of kiosk, took orders and handled register
- Assisted customers by answering questions and fulfilling requests
- Monitored self-checkout systems and provided assistance or intervention where required
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Worked here seasonally over summers and breaks through August of 2023
Crew Member
McDonald's Restaurant
08.2020 - 07.2023
- Taught new team members correct procedures for areas of responsibility
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Certified Zumba Instructor
Northern Arizona University
01.2023 - 05.2023
- Greeted incoming students and answered questions to offer welcoming atmosphere.
- Created unique choreography for classes.
- Provided tips on course safety and monitored approximately 50 students per class for signs of fatigue and injury.
- Kept class areas clean, neat and free of distractions.
Host/Server
IHOP Restaurants LLC
08.2019 - 03.2020
- Conducted dining room assessment to ensure readiness for expected customer loads
- Supported with keeping dining area ready for every guest
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Prepared beverages and filled food orders for customers
- Used cash registers and credit card machines to cash out customers
Farm Laborer
Ironwood Pig Sanctuary
05.2017 - 11.2018
- Operated farm equipment such as all terrain vehicles
- Responsible for the daily watering and cleaning of pens for more than 600 Pot Bellied Pigs
- Unload and stack hay and feed
- Supervision of pigs relocated to new areas of the sanctuary
- Guide guest tours of sanctuary property
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ05.2023
High School Diploma -
Marana High School
Marana, AZ2019
Skills
- Strong Interpersonal Communication Skills
- Customer Service Oriented
- Responsible and Dedicated
- Fluent in Spanish
- Quick Learner
Accomplishments
2019-2023 NAU Presidents Scholarship Recipient
Timeline
Care Coordinator
Terros Health
08.2023 - Current
Certified Zumba Instructor
Northern Arizona University
01.2023 - 05.2023
Crew Member
McDonald's Restaurant
08.2020 - 07.2023
Host/Server
IHOP Restaurants LLC
08.2019 - 03.2020
Crew Member
McDonald's
11.2018 - 08.2023
Farm Laborer
Ironwood Pig Sanctuary
05.2017 - 11.2018
Bachelor of Science - Psychology
Northern Arizona University
High School Diploma -
Marana High School
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