VILMA AVELAR
Harrison,NY
Summary
12 years of experience providing customer service in the newspaper industry with the ability to build productive
relationships, resolve complex issues and win customer loyalty. Highly analytical, deadline-driven Accounting Specialist who completes accounting activities with accuracy and speed.
Overview
24
24
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Accounting Specialist
The Journal News
White Plains, NY
11.2004 - Current
- Knowledgeable on the various customer service procedures and completes all work in a timely and accurate manner.
- The director and many sales representatives have asked for my assistance in researching and resolving billing issues as my attention to detail and ability to understand our billing systems enables to accurate identify the issues.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Researched and resolved billing problems that had been previously missed.
- Customer Assistance Worked with company systems such as SAS and diligently completed all assigned tasks, working overtime as needed.
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
Customer service representative
TJmaxx
Hartsdale
08.2013 - Current
- Answered customers\' questions and addressed problems and complaints in person and via phone.
- Kept the showroom clean and maintained neat, orderly product displays.
- Communicated information to customers about product quality, value and style.Processed all sales transactions accurately and in a timely fashion.
- Team Player
- Accurate Cash Handling
- Strong Communication Skills
- Credit Card Transactions
- Fast-Paced Retail Environment
- Operated Cash Register
Finance Customer Service Representative
The Journal News
Harrison, NY
11.2004 - Current
- Process customer calls related to billing problems Resolve Customer disputes with advertising staff Process advertising adjustment received from sales, credit and accounts receivables Enter and maintain customer profiles into the accounting and billing system Process accounts receivables transactions such as cash, checks, and credit card payments.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Data Entry
- Strong Organizational Skills
- Team Player
- Energetic Work Attitude
- Resolved Client Conflicts
- Dedicated Representative
Customer Service Representative
HSBC Bank
Mamaroneck, NY
01.2000 - 01.2004
- Assist customers with bank transactions Direct customer inquires Make referrals for bank services such as life insurance, investments and loans Balanced Automatic Teller Machine (ATM) 3 -.
- Verified and logged in deadlines for responding to daily inquiries.Identified and resolved system and account issues.
- Bank Teller
- Reliable Friendly Energetic
- Cash Drawer Operation
- Customer Issues
- Daily Cash Deposits
- Bank Security Systems
- Balanced Daily Cash
- Client Information
- Professional Customer Interactions
Education
High School Diploma -
Port Chester High School
1998
Bachelor of Arts - Accounting
Colorado Christian University
Current
Skills
- Self-motivated professional
- Superior attention to detail
- Strong communication skills
- Account reconciliations
- Accounts receivable professional
- Active listening skill
- Public Notary
- MS Outlook, MS Office
- AS400
- Customer service expert
- Quick learner
- Energetic work attitude
- Invoice processing
- Courteous demeanor
- Training development aptitude
- Customer relations
Personal Information
Motivated to learn new things and willing to coach and mentor to full capacity. Accustomed to working in
fast-paced environments with the ability to respond promptly in difficult situations.
Strong minded individual who is able to conduct multitasking and attentive to the completion of precise tasks and
projects Maintain Professional at all times and strong work ethic.
Accomplishments
Certification
Notary Public
Additional Information
Timeline
Customer service representative
TJmaxx
08.2013 - Current
Senior Accounting Specialist
The Journal News
11.2004 - Current
Finance Customer Service Representative
The Journal News
11.2004 - Current
Customer Service Representative
HSBC Bank
01.2000 - 01.2004
High School Diploma -
Port Chester High School
Bachelor of Arts - Accounting
Colorado Christian University
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