Brandon Nevarez
Mesa,AZ
Summary
Service-oriented District Manager with over two decades of experience and background in food production/manufacturing quality assurance and facilitating busy restaurant environment operations. Core competencies include leadership, interpersonal and customer service skills as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency with a proven track record of increasing sales year over year, eliminating OT, reducing food cost, increasing the bottom line and scoring 95% and above with third party food safety inspectors. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Food service professional adept at FOH and BOH operations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
25
25
years of professional experience
Work History
Restaurant District Manager
Popeyes® Louisana Kitchen
08.2017 - Current
- Directly oversees 8-10 stores with a total annual volume of $6.3 million in revenue with a track record of increasing sale s by 3%-5% year over year.
- Ensuring operational efficiency in each store.
- Setting district goals such as sales estimates and revenue projections.
- Monitoring each store's P&L reports and address operational problems that arise.
- Uphold operational standards by evaluating current procedures and adjusting according to changing demands.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Assessed operational performance to maintain compliance with company and industry standards.
- Making recommendations to senior management.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Optimized profits by controlling food and labor costs daily.
- Communicates well and use strong interpersonal skills to establish positive relationships with guests and employees.
Food Service Store Manager
Popeyes® Louisana Kitchen & Other Fast Food Chains
Phoenix Metropolitan Area
07.1999 - 07.2017
- Directly managed a combined $2.8 million revenue retail multi-unit account- retail location of 40+ employees and experience managing national brands such as Subway, Jack in the Box, Little Caesars, Panda Express, McDonald's, and more
- Proven track record of increasing overall sales and planned EBIT
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
- Work with Marketing to implement monthly promotions and suggestive selling tactics to increase check average
- Proven track record of reducing labor
- Collaborate with management team to create action plans and troubleshooting to improve overall performance of labor cost, food cost and direct costs
- Create value through efficient operations, appropriate cost controls, and profit management
- Demonstrate and ensure operational excellence through the training, coaching, disciplining, and encouragement
- Establish & maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development and maintaining planograms to control food cost and minimize waste
- Conduct weekly/monthly QA audits to inspect food production areas to ensure compliance with food safety, food management standards for sanitation, safety, quality assurance, and waste management standards
- Report audit conclusions and correctives actions to Director of Operations, location managers and location supervisors
- Provide continuous improvement strategies for Food Safety Management team and employees
- Ensures ongoing corrective action leadership and continuous improvement for administration of internal and external audits
- Manage root causes analysis, development of corrective actions and follow-up for effectiveness for 100% completion and correction
- Strive to ensure the safety and wellbeing of all employees and guest to our facilities and ensure compliance with all required regulations, policies and rules, by completing daily safety huddles, and safety observations
- Lead orientations and training for onboarding and returning employees
- High volume full cycle recruiting for salaried managers, supervisors and hourly employees for staffing needs starting from posting requisitions to complete onboarding and follow up after hiring
- Enforce all HR policies to maintain good business and employee performance
- Pro-actively coaches leaders in areas such as organizational and interpersonal communications, relationship building, talent management, performance management, succession planning, and development of direct reports
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Complete weekly staffing schedules with the ability to adjust labor according to business needs and by reducing overtime to zero
Education
High School Diploma -
Escuela Preparatoria De Jalisco, Mexico
Jalisco, Mexico05.1997
(Registered ServSafe Examination Proctor)
ServSafe Certificate
3/14/2024 - 3/14/2027Skills
- Leadership
- Development and coaching
- Strong oral and written communication skills
- Excellent interpersonal skills
- Computer skills to include Microsoft office (Word, Excel and Outlook)
- Advanced ability to delegate projects and get work done through others
- Ability to prepare and present ideas and recommendations to colleagues, managers, and direct reports with ample notice and preparation
- Advanced knowledge of back of house systems, point of sale systems, restaurant operating systems, and the Internet
- Restaurant operations management
- Labor and food cost control
- Menu development
- Hiring and training
- Brand standards promotion
- Proven sales record
- Customer service best practices
- Influencing and persuasive
- Staff development talent
- Organization and prioritization
- Employee recruitment expertise
References
Joe Gillespie
Former District Operator
Phone: 775-386-8054
Luis Velazquez
Former District Operator
Phone: 602-680-9826
Pedro Barelas
Former Coworker
Phone: 480-516-4307
Timeline
Restaurant District Manager
Popeyes® Louisana Kitchen
08.2017 - Current
Food Service Store Manager
Popeyes® Louisana Kitchen & Other Fast Food Chains
07.1999 - 07.2017
High School Diploma -
Escuela Preparatoria De Jalisco, Mexico
(Registered ServSafe Examination Proctor)
ServSafe Certificate