Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
PROGRAM EXPERTISE
Timeline
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VILMA CALDERON

Summary

Innovative and detail-oriented professional with a proven track record in operations management, financial analysis, and strategic leadership across the food services and banking industries. Adept at streamlining processes, optimizing budgets, and fostering high-performing teams to achieve organizational objectives. Seeking a dynamic role that leverages my expertise in financial oversight, project execution, and client relationship management to drive impactful results and sustainable growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

CONCESSIONS SUPERVISOR

Aramark
08.2020 - Current
  • Manage weekly operations and financial closings for five accounts: Champion Choice Dining Hall, Champs Catering, Toros Pod Express, Stadium Concessions, and Stadium Catering
  • Oversee invoice management, including entry, updates, and corrections for all accounts
  • Develop and monitor monthly and annual projections for sales, food costs, labor, and budgets
  • Lead inventory management by verifying and correcting discrepancies, printing, and signing reports, and overseeing inter-account transfers
  • Create and manage Local Stocking Agreements and Expense Food Budget tools across all locations

OWNER

CV Sugar Bakery
04.2017 - 07.2021
  • Launched and operated a successful bakery, overseeing all aspects of business operations
  • Designed custom marketing strategies to increase local customer engagement and sales
  • Maintained compliance with health and safety regulations, including ServSafe certification
  • Managed inventory, purchasing, and vendor relations to optimize cost-efficiency
  • Supervised a team of employees, fostering a collaborative and productive work environment

COMMERCIAL BUSINESS MANAGER

Popular Bank
01.2002 - 12.2012
  • Developed strategic initiatives to grow the commercial client portfolio by over20% year-over-year
  • Analyzed financial statements to provide tailored banking solutions for corporate clients
  • Supervised loan approvals, ensuring compliance with internal policies and regulatory standards
  • Implemented customer relationship management strategies to enhance client retention
  • Coordinated with cross-functional teams to streamline client onboarding processes

Education

BA - BUSINESS ADMINISTRATION

MA - COMMERCIAL BANKING

PASTRY CHEF CERTIFICATION - undefined

Institute of Culinary Education
01.2017

PROJECT EXECUTION MANAGEMENT & QUALITY PROGRAM

01.2012

Skills

  • Financial Analysis & Budgeting
  • Inventory Management
  • Vendor Relationship Management
  • Customer Relationship Building
  • Team Leadership & Development
  • Operational Process Optimization
  • Proficiency in Oracle MICROS Simphony, BIRCHSTREET, PRIMA, CATERTRAX, KRONOS, and other industry-standard tools

Certification

  • Food Handler Certification
  • ServSafe Certification

LANGUAGES

English | Native
Spanish | Native

PROGRAM EXPERTISE

  • BirchStreet: Managed procurement tasks, including placing orders, entering invoices, and updating invoice records to ensure seamless operations.
  • PRIMA: Oversaw inventory control, posted invoices, maintained menu systems, and ensured allergen and ingredient transparency for compliance and customer safety.
  • CaterTrax: Handled catering contracts for Concessions and Champs catering, ensuring accurate documentation and effective client communication.
  • Kronos: Streamlined schedule management for efficient staffing and adherence to labor requirements.
  • WINARCS: Conducted inventory management for concessions, including event-specific opening and closing operations and inter-stand transfers.
  • AEMC: Administered menu management and printed accurate recipe signage for customer-facing events.
  • LST (Labor Scheduling Tool): Optimized labor schedules by analyzing budgets, projected demand, and labor efficiency goals, such as transactions per labor hour or labor cost as a percentage of income.
  • Appetize Connect/SpotOn Connect: Utilized sales tracking software to monitor and manage stand performance during events.
  • Local Restaurant Row Contract: Coordinated contracts and schedules with external vendors, ensuring timely service and adherence to agreements.

Timeline

CONCESSIONS SUPERVISOR

Aramark
08.2020 - Current

OWNER

CV Sugar Bakery
04.2017 - 07.2021

COMMERCIAL BUSINESS MANAGER

Popular Bank
01.2002 - 12.2012

MA - COMMERCIAL BANKING

PASTRY CHEF CERTIFICATION - undefined

Institute of Culinary Education

PROJECT EXECUTION MANAGEMENT & QUALITY PROGRAM

BA - BUSINESS ADMINISTRATION

VILMA CALDERON