Vilma Landaverde
Laplace,LA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Cordial Patient Access Representative with 2-year track record of successfully handling busy medical office tasks to serve diverse populations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
St Thomas Community Health Center
New Orleans, LA
10.2020 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Ironworker
Turner Industries
Luling, LA
07.2019 - 08.2020
- Collaborated with construction foreman to establish and confirm task sequences and reinforcing requirements.
- Encouraged workers to take precautions to prevent mishaps and injuries on job sites.
- Received structural steel and moved it to modular locations.
- Managed and tracked materials and supplies needed for projects and expedited additional materials to avoid project delay.
- Performed layout and set up blocking in mod footprint.
Education
Some College (No Degree) - Medical Registration Specialist
Delgado Community College
New Orleans, LA12.2020
High School Diploma -
DIYNOS
Honduras11.2007
Skills
- Money Handling
- Insurance Company Knowledgeable
- Regulatory Compliance
- Customer Service
- Registration Management
- Phone and Email Etiquette
- Scheduling Diagnostic Procedures
- Patient Registration
- Multitasking and Organization
- Problem-Solving
- Team Collaboration
- Friendly and Outgoing
- Payment Processing
- Appointment Scheduling
Languages
Spanish
Full Professional
Timeline
Patient Access Representative
St Thomas Community Health Center
10.2020 - Current
Ironworker
Turner Industries
07.2019 - 08.2020
Some College (No Degree) - Medical Registration Specialist
Delgado Community College
High School Diploma -
DIYNOS
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