Hi, I’m
VILMA RIVERA
Amityville,NY
Summary
Dynamic professional with a proven track record at NYU Langone Hospital-Long Island, adept in front desk operations and HIPAA compliance. Excelled in enhancing patient experience and streamlining administrative processes. Skilled in problem-solving and time management, significantly reducing no-shows. Demonstrates a strong ability to adapt, leading to improved efficiency and staff development.
Overview
33
years of professional experience
Work History
NYU LANGONE HOSPITAL- LONG ISLAND
Medical Receptionist
10.2000 - Current
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Enhanced patient experience by maintaining clean, organized reception area.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
McDonald's Restaurant
Restaurant Manager
03.1992 - 09.1998
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
Westbury High SchoolWestbury, NY
High School Diploma
06.1989
University Overview
- Relevant Coursework:
- Microsoft word 1
- Harassment training
- Defusing conflict to prevent crisis
- Fire safety
- How to communicate effectively
- How to be be a good mentee and mentor
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Electronic Medical Records
- HIPAA Compliance
- Problem-Solving
- Cash Handling
- Time Management
- Adaptable and Flexible
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Medical Receptionist
NYU LANGONE HOSPITAL- LONG ISLAND
10.2000 - Current
Restaurant Manager
McDonald's Restaurant
03.1992 - 09.1998
Westbury High School
High School Diploma
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