Summary
Overview
Work History
Education
Skills
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Languages
State
Zip
City
Timeline
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Vilma Saldana

Guyton,United States

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

19
19
years of professional experience

Work History

Starbucks Coffee Store Manager

Starbucks
01.2005 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.

Staffing Administrator

Amazon
04.2023 - 01.2024
  • Streamlined the hiring process by implementing an efficient applicant tracking system.
  • Reduced time-to-fill for open positions by proactively sourcing and screening candidates.
  • Increased employee retention by conducting thorough onboarding sessions for new hires.
  • Assisted in maintaining a diverse workforce through targeted recruitment strategies.
  • Managed high-volume job postings, ensuring accurate and up-to-date information on various job boards.
  • Conducted comprehensive background checks for potential hires, ensuring company compliance with industry regulations.
  • Organized successful career fairs, connecting qualified candidates with available positions within the organization.

Education

Bachelor of Public Administration -

Florida International University

Master of Human Resources -

Strayer University
12.2024

Skills

  • Customer Service Operations
  • Interviewing
  • Administration
  • Employee Relations
  • Employee Training
  • Performance Management
  • Talent Assessment
  • Supervisory Skills
  • Performance Appraisal
  • Coaching
  • Shift Scheduling
  • Payroll Management
  • Staff Management

Languages

Spanish
Native or Bilingual

State

Georgia

Zip

United States

City

Guyton

Timeline

Staffing Administrator

Amazon
04.2023 - 01.2024

Starbucks Coffee Store Manager

Starbucks
01.2005 - Current

Bachelor of Public Administration -

Florida International University

Master of Human Resources -

Strayer University

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Vilma Saldana