Vilma Sanchez
Irving,TX
Summary
Dynamic and results-driven professional with extensive experience at Aramark, excelling in customer service and team collaboration. Proven ability to enhance workflow efficiency and maintain high standards of cleanliness. Strong interpersonal skills and attention to detail ensure exceptional patient care and satisfaction in fast-paced environments. Proficient in Microsoft Office and inventory management.
Qualified patient services with solid background in various hands-on roles. Proven ability to contribute effectively to team projects and consistently meet deadlines. Demonstrated reliability and flexibility in adapting to changing work environments.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in spainsh.
Overview
12
12
years of professional experience
Work History
Patient Services Worker
Aramark
03.2024 - 09.2025
- Operated food service equipment to ensure efficient meal preparation and delivery.
- Maintained cleanliness and organization of workstations to adhere to safety standards.
- Assisted in inventory management, tracking supplies, and restocking as needed.
- Collaborated with team members to optimize workflow during peak service hours.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored food quality and presentation, ensuring compliance with health regulations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted patients with menu services.
Order Picker
Amazon
11.2021 - 11.2023
- Maintained organized workstations, improving workflow efficiency and reducing retrieval times.
- Collaborated with team members to streamline order picking processes, enhancing overall productivity.
- Conducted quality checks on picked items to ensure accuracy and compliance with standards.
- Assisted in training new staff on order picking protocols and safety procedures.
- Utilized inventory management software to track stock levels and report discrepancies.
- Implemented best practices for storage organization, optimizing space utilization within warehouse environment.
- Excellent communication skills, both verbal and written.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Real Estate Agent
Customs Real Estate
01.2018 - 11.2021
- Negotiated contracts and facilitated property transactions, ensuring compliance with local regulations.
- Conducted market analysis to identify trends, guiding clients in investment decisions.
- Developed comprehensive marketing strategies utilizing social media platforms to enhance property visibility.
- Cultivated relationships with clients, providing personalized service to enhance satisfaction and retention.
- Prepared detailed property listings and conducted open houses to showcase properties effectively.
- Collaborated with mortgage brokers and inspectors to streamline transaction processes for clients.
- Provided ongoing support and education to clients regarding real estate investment opportunities and market conditions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Postal Carrier
US Post Office
07.2019 - 11.2019
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Managed daily sorting and organization of postal items for optimal delivery workflow.
- Maintained accurate records of deliveries and pickups to ensure accountability.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted regular vehicle maintenance checks to ensure safe operation during deliveries.
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
Crew Trainer
McDonald's
05.2013 - 12.2015
- Trained new crew members on operational procedures and customer service standards.
- Ensured adherence to safety protocols, enhancing workplace safety compliance.
- Monitored team performance, providing constructive feedback to improve efficiency.
- Developed training materials and resources to streamline onboarding processes.
- Facilitated ongoing training sessions, fostering skill development among staff members.
- Coordinated shift schedules, optimizing labor allocation for peak periods.
- Implemented process improvements that enhanced overall service delivery times.
Education
High School Diploma -
Mountain View College
Dallas, TXSkills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Customer relations
- Relationship building
- Follow-up skills
- Building rapport
- Clerical support
- Patient confidentiality
- Empathy and patience
- Strong interpersonal skills
- Team collaboration
- Friendly and outgoing
- Verbal and written communication
- Intake assessment
- Microsoft office
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Worker
Aramark
03.2024 - 09.2025
Order Picker
Amazon
11.2021 - 11.2023
Postal Carrier
US Post Office
07.2019 - 11.2019
Real Estate Agent
Customs Real Estate
01.2018 - 11.2021
Crew Trainer
McDonald's
05.2013 - 12.2015
High School Diploma -
Mountain View College