Vilma Schroeder
Coral Springs
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
ASSISTANT LOGISTICS MANAGER
Wong Supermarket
03.2012 - 04.2019
- Made the purchase orders for all of the non-consumable products. Examples included: cleaning supplies, beauty supplies, hygiene and personal use products, miscellaneous items, etc.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Monitored logistics performance and identified improvement opportunities.
- Created and enforced detailed organization processes to increase quality and service standards.
- Improved inventory accuracy by developing and implementing control systems.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Managed vendor relationships, securing favorable pricing and service agreements.
CUSTOMER SERVICE CASHIER
Publix Grocery Store
03.2004 - 09.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Cashier
Publix Grocery Store
09.2001 - 09.2002
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Provided excellent customer service, greeted customers and answered their questions, scanned products, bagged products when necessary, maintained a neat and clean register area, and handled cash and other forms of tender accurately.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
Customer Service Cashier
JCPenney
03.2001 - 08.2001
- Maintained checkout standards
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Office Administrative Assistant
Telefonica
11.1998 - 12.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Delivered top-notch administrative support to office staff,promoting excellence in office operations.
Marketing Assistant
Banco Continental
08.1996 - 08.1998
- Compiled product, market, and customer data to generate informed sales and profit.
- Generated reports to support development and implementation of marketing plans.
- Used various market research tools and techniques to gather,analyze and interpret data.
- Compiled product and customer data to generate informed profit projections.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Created customized marketing materials to increase product awareness.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Teller
Banco Continental
02.1995 - 07.1996
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Handled financial transactions for customers, deposits, withdrawals, cashing checks wit accuracy and efficiency and verifying currency
- Counted money, strong good math skills and was able to make mental calculations quickly and accurately
- Kept money organized in the drawer
- Interacted with customers and team members with integrity and professionalism
- Provided excellent customer service.
- Demonstrated care for customers
- Completed required transactions efficiently
- Verified customer's identities by following customer authentication policies and procedures.
- Worked with others as a team to meet customer's needs.
Education
High School Diploma -
Pio XII
Lima, Peru12-1998
Master of Science - Specialization in Total Quality
Pointifca Universidad Catolica
Lima, Peru05-1998
Bachelor of Arts - Economics
Universidad De Lima
Lima, Peru10-1997
Marketing
Instituto Peruano De Marketing
Lima, Peru10-1991
Skills
- Excellent customer service
- Well-organized
- Strong math skills
- Proficiency in cash handling
- Team Work
- Strong attention to detail
- Ability to resolve customer issues, inquiries, and concerns
- Problem-Solving Ability
- Leadership
- Multitasking Abilities
- Ability to follow policies, procedures, and regulations
- Calm and professional under pressure
- Bilingual Speaking and Listening
- Ability to interact with integrity and professionalism
- Customer Relationship Management
- Enjoy working with people
- Excellent communication skills
Languages
English
Professional Working
Timeline
ASSISTANT LOGISTICS MANAGER
Wong Supermarket
03.2012 - 04.2019
CUSTOMER SERVICE CASHIER
Publix Grocery Store
03.2004 - 09.2011
Customer Service Cashier
Publix Grocery Store
09.2001 - 09.2002
Customer Service Cashier
JCPenney
03.2001 - 08.2001
Office Administrative Assistant
Telefonica
11.1998 - 12.2000
Marketing Assistant
Banco Continental
08.1996 - 08.1998
Teller
Banco Continental
02.1995 - 07.1996
High School Diploma -
Pio XII
Master of Science - Specialization in Total Quality
Pointifca Universidad Catolica
Bachelor of Arts - Economics
Universidad De Lima
Marketing
Instituto Peruano De Marketing
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