Vilma Velasquez
Carson,CA
Summary
Adept at enhancing facility cleanliness and customer satisfaction, notably at Superior Grocers, I leveraged skills in sanitation procedures and adaptability to excel in varied roles. Achieved high satisfaction scores through meticulous attention to detail and efficient time management, demonstrating a commitment to safety standards and optimal service delivery. Hardworking Utility Porter with 15 years managing all aspects of facility cleaning. Dependable professional with track record of showing up on time and ready to work. Detailed in task completion and attentive to a job well-done.
Overview
10
10
years of professional experience
Work History
Utility Porter
Superior Grocers
08.2019 - 04.2024
- Demonstrated flexibility in adapting to changing priorities or unexpected situations during shifts.
- Contributed to a positive customer experience by ensuring restrooms were well-stocked and sanitary at all times.
- Used appropriate techniques to clean fabric such as upholstery and drapes.
- Serviced restrooms by cleaning surfaces, sweeping floors, removing trash and restocking supplies.
- Increased overall facility satisfaction scores through consistent delivery of high-quality cleaning services across all areas of responsibility.
- Consistently met or exceeded performance expectations by completing assigned tasks efficiently and effectively within established timeframes.
Cleaning Crew Member
Audi Beverly Hills | A Fletcher Jones
06.2016 - 05.2017
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
Field Person
Lax
01.2014 - 03.2015
- Assisted management in monitoring parking lots, promptly reporting any suspicious activities or issues.
- Evaluated potential information assurance security risks and took corrective actions.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Answered guest's questions about property amenities and services.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
Education
High School Diploma -
Morningside High School
Inglewood, CA06.1992
Skills
- Floor buffing
- Cleaning Expertise
- Vacuuming
- Sanitation Procedures
- Sweeping and Mopping
- Adaptable and Flexible
- Trash Collection and Removal
- Productivity and Time Management
- Safety Standards and Protocols
- Flexible Schedule
Timeline
Utility Porter
Superior Grocers
08.2019 - 04.2024
Cleaning Crew Member
Audi Beverly Hills | A Fletcher Jones
06.2016 - 05.2017
Field Person
Lax
01.2014 - 03.2015
High School Diploma -
Morningside High School
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