Hi, I’m
VILMA AMAYA
Fort Meade,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
years of professional experience
Work History
Griffin & Griffin Law Firm
Bilingual Administrative Assistant
04.2023 - 08.2023
Job overview
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Helpers Heart
Caregiver
12.2022 - 04.2023
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with 3-5 main patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Annapolis Seafood Market
Food Service Worker
01.2022 - 05.2022
Job overview
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served over 20 to 30 food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Monitored food quality and freshness throughout day.
Annapolis Wine & Spirits
Customer Service Cashier
02.2020 - 02.2022
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
7/11 Convenience Store
Assistant Store Manager
01.2019 - 01.2020
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Foreverliving.com
Supervisor
07.2008 - 09.2013
Job overview
- Picking/packing orders, running fedex through line, answering phone calls, sending and receiving emails to clients and office staff in different departments, managing operating hours, running orders, assigning rolls to 10+ employees, verifying that orders were picked correctly, working with excel, managing production, Inventory.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Education
Eastfield College, Mesquite, TX
Some College (No Degree)
El Centro College, Dallas, TX
Some College (No Degree)
Garland High School, Garland, TX
High School Diploma
06.2008
Skills
- Bilingual - 10 years
- Customer Service - 6 years
- Mail Handling
- Information Security
- Letter Preparation
- Filing
- Calendar Management
- Office Administration
- Clerical Support
- Data Entry
- Documentation and Recordkeeping
- Customer and Client Relations
- Mail Distribution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bilingual Administrative Assistant
Griffin & Griffin Law Firm
04.2023 - 08.2023
Caregiver
Helpers Heart
12.2022 - 04.2023
Food Service Worker
Annapolis Seafood Market
01.2022 - 05.2022
Customer Service Cashier
Annapolis Wine & Spirits
02.2020 - 02.2022
Assistant Store Manager
7/11 Convenience Store
01.2019 - 01.2020
Supervisor
Foreverliving.com
07.2008 - 09.2013
Eastfield College
Some College (No Degree)
El Centro College
Some College (No Degree)
Garland High School
High School Diploma
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