Vilma Carolina Toloza Diaz
Colorado Springs,CO
Summary
Dedicated and versatile professional with a diverse background in housekeeping, crew leadership, HR, and office management within the cleaning industry. Proven ability to lead teams, streamline operations, and manage human resources effectively. Seeking a dynamic role that leverages my multifaceted experience to contribute to organizational success.
Overview
5
5
years of professional experience
Work History
HR Specialist / General Office Manager / Crew Leader
Mountain Meadow Maids LLC
07.2018 - 12.2023
- Developed and implemented HR policies and procedures, ensuring compliance with industry regulations
- Conducted recruitment, onboarding, and training processes for cleaning staff
- Managed crew relations, resolving issues promptly and maintaining a positive work environment
- Administered benefits programs and coordinated performance appraisal processes
- Oversaw day-to-day office operations, managing administrative staff and ensuring optimal workflow
- Coordinated scheduling for cleaning crews, balancing client needs with workforce capabilities
- Handled customer inquiries, resolved issues, and maintained strong client relationships
- Implemented cost-effective measures, resulting in a significant reduction in office expenses
- Led and supervised cleaning crews, ensuring adherence to quality standards and safety protocols
- Conducted regular quality audits for crew members, focusing on efficiency and customer satisfaction
- Implemented performance metrics to track crew productivity and quality of service.
Education
Bachelor of Arts in Business Administration -
CU Denver: University of Colorado Denver
1201 Larimer St, Denver, CO 80204High School -
DCIS At Montbello High School
5000 Crown Blvd Unit B, Denver, CO 8023905.2017
Skills
- Leadership: Crew Supervision, Team Building, Conflict Resolution
- Human Resources Management: Recruitment, Employee Relations, Benefits Administration
- Office Management: Workflow Optimization, Client Relations, Cost Control
- Communication: Verbal and Written Communication, Training and Development
- Technical Skills: Proficient in MS Office Suite, HRIS
Accomplishments
- Streamlined office processes, resulting in a significant increase in overall efficiency.
- Implemented a crew training process, leading to a significant improvement in cleaning quality.
- Successfully managed HR functions, resulting in a reduction in crews turnover.
Languages
English
Spanish
References
Available upon request.
Timeline
HR Specialist / General Office Manager / Crew Leader
Mountain Meadow Maids LLC
07.2018 - 12.2023
Bachelor of Arts in Business Administration -
CU Denver: University of Colorado Denver
High School -
DCIS At Montbello High School
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