Vilma D Herrera Gallardo
West Orange
Summary
Dedicated administrative professional that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Receptionist
New Amsterdam Restoration Corp.
08.2021 - Current
- Schedule and confirm appointments and meetings.
- Keep track of visitors and screened them for access to the facility and inter-office personnel.
- Distribute incoming mail throughout the office to the appropriate recipients.
- Maintain contact with clients and business associates.
- Act as the first point of contact for potential clients and scheduled appointments for them.
- Greet customers, determine the reason for their visit, and direct them to the appropriate staff member.
- Greet customers and visitors in person as well as over the phone.
- Maintained organized reception area, ensuring professional appearance and welcoming environment.
- Quickly routed incoming mail and messages to the appropriate people.
- Answered phone calls from clients, vendors, and a variety of other callers looking for information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Bookkeeper
H-E-B Supermarket
09.2019 - 05.2021
- Prepared and balanced daily cash reports and bank deposits.
- Assisted with monthly, quarterly, and year-end financial reporting.
- Monitored and managed petty cash funds and expense tracking.
- Supported audit preparation by organizing financial documents and verifying data accuracy.
- Ensured compliance with company policies and accounting standards.
- Handled cash, credit, and debit transactions efficiently and accurately.
- Balanced cash drawers at the start and end of shifts.
- Provided excellent customer service and resolved transaction discrepancies.
- Processed refunds, exchanges, and returns according to company policy.
- Maintained a clean and organized checkout area.
- Cashier Responsibilities
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Sales Representative
Target
05.2018 - 02.2019
- Used a consultative sales approach to understand and meet customer needs.
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Had professional interactions with customers and peers, which aided in the development of clear communication and active listening skills.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Conroe High School
Conroe, TX05-2018
Skills
- Fluent in English and Spanish
- Team Leadership
- Customer satisfaction
- Quick learner
- Multi-Task Management
- Self-motivated
- Customer service
- Administrative support
- Schedule management
Accomplishments
- Promoted to Bookkeeper after only 2 months of employment.
- Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive experience for all rest.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Receptionist
New Amsterdam Restoration Corp.
08.2021 - Current
Bookkeeper
H-E-B Supermarket
09.2019 - 05.2021
Sales Representative
Target
05.2018 - 02.2019
High School Diploma -
Conroe High School