Vilma I. Roman
Spring Hill
Summary
Driven professional with a proven track record at Nectar Fresh Body Co., adept in e-commerce skills and demonstrating exceptional attention to detail. Excelled in securing competitive pricing, enhancing customer service, and leveraging social media marketing to boost brand awareness. Known for reliability and effective handling of high-stress situations, ensuring customer satisfaction and repeat business. Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 5-year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.
Overview
8
8
years of professional experience
Work History
Online Retailer
Nectar Fresh Body Co.
02.2018 - 06.2023
- Negotiated favorable terms with suppliers, securing competitive pricing and timely deliveries of high-quality products.
- Streamlined order processing for faster delivery times, resulting in increased repeat business and positive customer feedback.
- Provided exceptional customer service through personalized recommendations, creating loyal clientele and increasing word-of-mouth referrals.
- Implemented an efficient returns process that streamlined refunds or exchanges while reducing overall return rate.
- Utilized social media platforms to engage with customers and promote new products, driving brand awareness within target demographics.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bilingual Paraprofessional
Hernando County School District
10.2015 - 01.2018
- Worked expertly and productively with students and parents from diverse ethnic groups.
- Supported teacher in classroom discipline and maintained standards of pupil behavior.
- Displayed knowledge of various routine educational tasks, duties and procedures and followed specific instructions of teacher.
- Provided instructional support under teacher supervision within both general education classrooms and specialized settings.
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency.
- Assisted special education students with diverse needs, ensuring their academic success and social integration.
- Took part in professional development workshops to boost skills.
- Helped teachers manage bus loading and unloading.
Education
No Degree - Education
Universidad Interamericana Recinto Fajardo
Fajardo, Puerto RicoHigh School Diploma -
Rafael Rocca High School
Naguabo, Puerto Rico05.1991
High School Commerce - Office Assistant
Rafael Rocca High School
Naguabo, Puerto Rico05.1991
Skills
Payment Processing
Online Advertising
Social Media Marketing
Website Management
E-commerce skills
Attention to Detail
Reliability
Shipping logistics
Online Order Fulfillment
Languages
Spanish
Native or Bilingual
Timeline
Online Retailer
Nectar Fresh Body Co.
02.2018 - 06.2023
Bilingual Paraprofessional
Hernando County School District
10.2015 - 01.2018
No Degree - Education
Universidad Interamericana Recinto Fajardo
High School Diploma -
Rafael Rocca High School
High School Commerce - Office Assistant
Rafael Rocca High School
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