VILMA JOCELYN TINOCO
Moreno Valley,CA
Summary
Hardworking Environmental Services Housekeeper with a background in medical housekeeping services and strong work ethic. Managed housekeeping team in large hospital complex and clinics for about 8 years. Excellent communications skills and high cleanliness standards leading to outstanding results.
Overview
14
14
years of professional experience
Work History
EVS Housekeeper
Century Maintenance Group Inc
02.2024 - Current
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Cleaned and restocked restroom areas.
- Sanitized tables and countertops with cleaning solutions.
- Cleaned and sanitized patient rooms and bathroom fixtures and restocked amenities according to established protocol.
- Maintained safe environment for patients and staff by adhering to infection control policies and procedures.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Ensured compliance with OSHA regulations through proper handling of biohazardous materials, chemical storage, and equipment maintenance practices.
- Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
- Promoted a positive workplace with a responsible and good attitude every day
- Demonstrated strong attention to detail, ensuring that all assigned areas met or exceeded the facility's cleanliness standards.
- Contributed to efficient inventory management by monitoring supplies usage and reporting shortages or excesses as needed.
- Improved workflow within the department by identifying opportunities for process improvement and sharing best practices with colleagues.
- Provided exceptional customer service to both internal and external customers while maintaining a professional demeanor at all times.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
- Prioritized tasks based on urgency, ensuring prompt attention was given to critical areas requiring immediate attention.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Removed waste paper and other trash from premises to designated area.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned elevators, glass, and floors in public areas.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas and offices (clinics)
- Documented and reported necessary repairs observed.
- Responded immediately to calls and pages from personnel and supervisors to clean up spills and wet floors or room needs
Insurance and Registration Services
GNA INSURANCE
01.2017 - 12.2022
- Identifies prospective clients through leads and referrals.
- Schedules client meetings.
- Performs follow-up calls as needed.
- Advises on insurance coverage.
- Conducts periodic policy reviews.
- Prepares insurance proposals.
- Completes requirements and submits to underwriters.
- Complete and review DMV forms and paperwork to transfer titles and vehicle registrations.
EVS Housekeeper
M.morgan Cleaning Services
01.2010 - 01.2017
- Clean workspaces, common areas, offices, hallways, and bathrooms.
- Sweep, mop, and buff hardwood floors as needed.
- Vacuum carpeted areas and furniture.
- Dust and polish various surfaces.
- Restock bathrooms with supplies.
- Empty trash bins.
- Keep track of cleaning schedule at offices and clinics.
Education
No Degree - Accounting
Mt San Antonio College
Walnut, CAHigh School Diploma -
LST
SAN ANTONIO, CHILE12.1995
Skills
- Sanitation protocols
- Trash removal
- Hospitality management
- Health and Safety compliance
- Restroom cleaning
- Cleaning and sanitizing
- Room Preparation
- Excellent Communication
- Strong Work Ethic
- Adaptability
- Flexible
- Professionalism Problem-solving abilities
- Reliability
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
EVS Housekeeper
Century Maintenance Group Inc
02.2024 - Current
Insurance and Registration Services
GNA INSURANCE
01.2017 - 12.2022
EVS Housekeeper
M.morgan Cleaning Services
01.2010 - 01.2017
No Degree - Accounting
Mt San Antonio College
High School Diploma -
LST
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